About this role
The impact you’ll make
Warranty Recovery Program Manager
What you’ll do
Primary Responsibilities:
- Own and drive the end-to-end warranty recovery program, maximizing recovery of warranty costs from suppliers for failed parts and services
- Provide actionable insights on warranty recovery performance, recovery rates, aging and open opportunities
- Analyze and report warranty spend by I&W and CSBG, identifying key cost drivers, high-failure parts, supplier trends and recovery gaps
- Develop and maintain dashboards and KPIs for warranty spend and recovery, and present periodic insights and recommendations to leadership and stakeholders
- Partner with PG, CSBG, Supplier Quality, Procurement, Finance, Reverse Logistics and Repair Operations to drive Warranty recovery targets
- Analyze reports and metrics for deviation from plan, reconcile data variances between warranty spend and recoveries, and drive root cause and corrective actions to improve recovery outcomes
- Support Annual Operating Plan initiatives for warranty cost reduction and recovery, and drive continuous improvement in warranty recovery processes
- Self-motivated individual contributor role and normally receives little instruction on day-to-day work, general instructions on new assignments
Mandatory Skills required to perform the job:
- Proven experience managing programs in warranty management, supplier cost recovery, spend analysis, reverse value chain or related supply chain areas
- Proficiency in SAP MM & SD, MS Office Skills (Excel, Word, PowerPoint, SharePoint, Project), and data analysis and visualization tools such as Power BI, SQL, MS Access
- Strong finance acumen, with a solid understanding of warranty cost accounting, accruals, P&L impact, spend analysis and recovery forecasting, and the ability to translate warranty data into financial insights for leadership
- Strong analytical and problem-solving skills with familiarity to statistical techniques and lean six sigma methodology to help analyze, document and improve business processes with sustained results
- Excellent verbal and written communication skills, able to communicate cross-functionally with a desire to work as part of a global team
- High energy, strong work ethic, adaptive, able to meet tight deadlines without much supervision
Who we’re looking for
- Years of Experience : 8-12 years
- Job Experience: Minimum 8 years working experience in a multinational high technology corporation in areas related to warranty management, supplier recovery, spend analytics, reverse logistics, repair operations, operations finance or supply chain
- Educational : Typically requires a minimum of 4 years of related experience with a Bachelor’ s degree in Engineering or MBA (Supply Chain/Operations)
Preferred qualifications
- Semiconductor industry or global supplier experience is a plus.
- Excellent verbal and written communication skills.
- Relevant project management certifications such as PMP, CAPM, Scrum Master, or PRINCE2.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.