Senior Transition and Transformation Lead

Job Description:

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DXC Technology helps global companies run their mission-critical systems and operations while modernising IT, optimising data architectures and delivering secure, scalable technology solutions.

We work with organisations across the private and public sectors to solve complex challenges, transform the way they operate and make technology work better for their people and customers.

At DXC, you’ll have the opportunity to work on large-scale, meaningful transformation programmes, collaborating with experienced teams, clients and technology partners to deliver change that makes a real difference.

We are seeking an experienced Senior Transition + Transformation Lead to play a pivotal role in a high-profile, large-scale transformation programme within UK policing.

The role will be at the forefront of delivering a new enterprise operating model integrating HR, Finance and Commercial services, underpinned by:

- A future-state Business Process Outsourcing (BPO) service model
- Oracle Fusion enterprise solutions
- Best-of-breed SaaS products across Payroll, Recruitment and Workforce Management/Rostering

This is a mission-critical programme combining technology deployment with significant business process transformation and will play a key role in delivering strategic change across the organisation.

What You’ll Be Doing

Lead End-to-End Transition & Transformation

- Own the full lifecycle of a complex transformation programme, from mobilisation through to steady-state service delivery
- Establish and lead a Transition Programme Office (TPO) and integrated governance framework
- Ensure successful transition into a BPO operating model, including service acceptance, stabilisation and early-life support
- Bring structure, pace and clear accountability across the programme lifecycle

Shape the Target Operating Model

- Lead the design and implementation of a new business services operating model
- Align technology, processes and organisational design across HR, Payroll, Recruitment, workforce planning and rostering
- Drive process standardisation, automation and efficiency at scale
- Ensure the future operating model delivers sustainable business and service outcomes

Work at the Heart of a Complex Delivery Ecosystem

- Orchestrate a multi-partner delivery model incorporating: Hire-to-retire BPO partners Oracle implementation partners SaaS vendors Business transformation specialists
- Ensure seamless integration across delivery partners to achieve a cohesive end-to-end solution
- Manage complex dependencies across technology, business process and operational delivery

Partner with Senior Client Leadership

- Act as a trusted advisor to senior client stakeholders, including an experienced Programme Director
- Contribute to solution design decisions, operating model strategy, and commercial and delivery trade-offs
- Provide clear, evidence-based insight and constructive challenge
- Build credibility and confidence across a complex stakeholder environment

Drive Commercial & Service Outcomes

- Hold accountability for programme delivery performance, financial outcomes and cost control
- Support the long-term viability of the service
- Enable the transition to a scalable and efficient BPO service model
- Balance transformation objectives with commercial and operational priorities

Ensure Delivery Confidence

- Proactively manage delivery risk across technology implementation, business change and adoption, and multi-supplier dependencies
- Provide clear executive-level reporting and assurance throughout the programme lifecycle
- Maintain visibility of critical risks, dependencies and delivery priorities
- Ensure stakeholders have confidence in programme progress and outcomes

What We’re Looking For

Essential Experience

- Proven track record leading large-scale enterprise transition and transformation programmes
- Strong experience delivering Oracle or ERP-enabled transformation
- Experience of complex HR, workforce and/or shared services transformation
- Demonstrable success within multi-supplier transition environments
- Strong understanding of outsourcing and BPO delivery models
- Experience working with senior client and programme stakeholders
- Ability to bring together technology, business process and operational transformation within complex programmes
- Strong programme governance, risk management and stakeholder management capabilities

Highly Desirable

- Experience within UK Public Sector, Policing or Justice environments
- Experience working within secure UK Government environments
- Understanding of UK Government security and vetting requirements
- Strong understanding of service cost structures and commercial drivers
- Experience integrating enterprise platforms with SaaS ecosystems
- Experience working across complex client, supplier and technology partner environments

DXC's internal recruiter guidance states that BPSS is the minimum requirement referenced in most Government contracts supporting UK Secure Accounts, while higher clearance levels may be required by individual client contracts.

Leadership Profile

We are looking for someone who can:

- Operate credibly with highly experienced client stakeholders
- Bring clarity and structure to complex transformation challenges
- Combine technology delivery expertise with strong business process insight
- Provide independent thinking, constructive challenge and credible advice
- Lead confidently across technology, operations and commercial domains
- Build alignment across multiple partners, suppliers and stakeholder groups
- Remain focused on outcomes while navigating a highly complex delivery environment

Why This Role Matters

This is a rare opportunity to:

- Shape and deliver a significant transformation programme within a critical UK public service organisation
- Work at the intersection of enterprise technology, business process redesign and outsourcing
- Influence the design and implementation of a new operating model
- Work across Oracle Fusion, SaaS, BPO and complex business transformation
- Deliver change with significant and lasting operational impact

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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