About this role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your seaside gathering place in the Caribbean's culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your seaside gathering place in the Caribbean's culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences
About the role
The Room Service Coordinator is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. This requires a person with the hospitality spirit to connect with guests, ensure all details are attended to and communicates positively and effectively with team members. It is expected for the Coordinator to be highly knowledgeable about all menu items and ingredients and be able to describe items in an enthusiastic and confident manner, demonstrating Four Seasons Standards of service. This position requires a friendly and calm demeanor in a sometimes hectic and demanding environment.
We are seeking candidates who have a passion for providing the best in class service and can connect with guests by creating experiences, memories and demonstrating the finer touches of luxury service. The qualified candidate will be able to complete a knowledge test on menus. Previous experience required and must have a flexible schedule.
What you will do:
- The ability to use courteous and efficient telephone etiquette while obtaining all information necessary to process the guest's order.
- The ability to record covers, handle special orders, check for out of stock items, know the specials for the day.
- The ability to operate the computer system for order taking, check printing, closing out checks and printing reports.
- The ability to maintain knowledge all menus (including Daily Specials, Alternative Cuisine, wine list, etc) and of the service of food and beverage items offered by the department and the hotel.
- The ability to up-sell to guests as well as confirm their order before thanking them.
What you bring:
- A minimum of 6 months previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset.
- Ability to operate computer equipment and other food & beverage computer systems
- Strong communication skills
- Reading, writing and oral proficiency in the English language
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• The successful candidate will be hired as a casual, part time employee. Successful candidates are expected to work early mornings, days, evenings, holidays, and/or weekends.