Billing Coordinator

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring billing accuracy and timeliness across our global order-to-cash process. You will bring strong customer service, problem-solving and business partnering skills to work with Sales, Billing Specialists, Revenue, Collections and other key stakeholders, ensuring order processing and billing deliver against our KPIs, including time to invoice and invoice accuracy. You are a collaborative team player who thrives on continuous improvement and is curious about how AI and automation can make our work faster, smarter and more accurate. Integrations, system transformation and new regulatory requirements are a way of life at OpenText, so you embrace change in your everyday approach to delivering on our Billing mandate.

WHAT THE ROLE OFFERS

- Process orders and invoices accurately and on time, interpret legal agreements and purchase orders, confirm revenue recognition criteria, and support billing and cash collection targets.
- Troubleshoot order and billing issues, respond to stakeholder inquiries, and support smooth month-end and quarter-end close.
- Ensure compliance with internal controls, SOX, audit, e-invoicing, tax, and country-specific invoicing and government reporting requirements.
- Use Microsoft Copilot and AI agents to research billing questions, summarize contracts and correspondence, identify at-risk orders, and automate routine tasks while validating outputs for accuracy and compliance.
- Support continuous improvement, automation, AI, and system transformation initiatives, including ERP consolidation, integrations, and post-go-live stabilization.
- Deliver on other priorities supporting Billing delivery excellence.
- University or college education in a relevant discipline, with Finance or Accounting considered an asset, or equivalent practical experience.

WHAT YOU NEED TO SUCCEED

- Minimum 2 years of relevant experience, ideally in global billing within software, services, or high-tech, or relevant education.
- Working knowledge of accounting principles, revenue recognition, ERP and billing systems, with SAP strongly preferred; Microsoft 365 required and Salesforce an asset.
- Experience reviewing legal agreements and exposure to e-invoicing or country-specific invoicing requirements are assets.
- Confident use of generative AI tools such as Microsoft Copilot to draft, summarize, analyze, and research information, with the ability to write effective prompts and validate outputs for accuracy, completeness, compliance, privacy, and confidentiality.
- Interest or experience with AI agents and automation tools such as Copilot Studio and Power Automate is an asset.
- Strong Excel and data analysis skills, with the ability to identify trends, exceptions, and billing risks.
- Strong customer service, communication, organizational, and prioritization skills, with the ability to communicate clearly and concisely; multilingual skills are an asset.
- Detail- and results-oriented self-starter who can work under tight period-end deadlines and effectively collaborate with a global, multi-site team across time zones.
- Growth mindset with a willingness to embrace change, new technology, continuous learning, and billing process improvement.

ONE LAST THING

At OpenText, we're more than a technology company. We're a global team united by trust, accountability and a shared commitment to delivering exceptional results. When you join the Billing Operations team, you'll become part of a collaborative, supportive environment where your ideas are valued, your growth is encouraged and your contributions have a meaningful impact on our customers and business.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $53,040 - $79,560; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.