OEM Technical Support Specialist

Imagine yourself…

- Owning your ambition and fueling your career growth.
- Doing meaningful work that makes an everyday impact on the world around you.
- Collaborating with a vibrant, inclusive, global team.

It’s all possible with a role at Videojet , a Veralto company.

You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

Learn about our leading portfolio of innovative products here .

We offer:

·        Competitive vacation package

·        Flexible working hours

·        Professional onboarding and training options

·        Career coaching and development opportunities

·        Health benefits

·        A strong, collaborative team environment

Reporting to the EEMEA Regional OEM Manager, OEM Technical Support Specialist Eastern Europe is responsible for supporting both on-site and remote pre-sales activities, assisting OEM Sales Manager in developing technical solutions for complex projects. This role manages customer equipment trials, serves as the single point of contact from sale to installation and acceptance, creates technical documentation, develops presentations and guides, and delivers technical training to OEM engineering and service teams. Although this role is a technical one,  it is still very much close contact with OEM sales team. Ultimate goal is to develop strategic partnerships with key Original Equipment Manufacturer (OEM) customers, driving growth through solution-based selling and long-term account development. This role plays a critical part in expanding market share, strengthening customer relationships, and positioning Videojet as a preferred partner. T he position will be located in Poland (hybrid/field-based).

In this role, a typical day will look like:

- Leading and growing strategic relationships with key OEM accounts, acting as the primary contact for high-value partnerships
- Representing Videojet at industry events, trade shows, and customer meetings
- Travel: This role requires frequent travel (50%- 60%), primarily within Poland. This role is also responsible for supporting key indirect countries in Eastern Europe like Czech, Slovakia, Hungary, Greece and Israel.
- Support on-site and remote pre-sales activities to assist OEM Sales Engineers with developing technical solutions for complex projects
- Manages customer equipment trials by defining equipment and accessory needs, custom hardware and software, and installation scheduling and execution
- Serves as single point of contact for OEM customers from point of sale to installation execution and factory acceptance test sign off
- Creates technical documentation to support proposals and onsite execution
- Develops commercial and OEM-facing technical presentations and application guides/tools
- Prepares and executes technical training to OEMs engineering and service team
- Support sales efforts by providing strong technical expertise on leads and projects
- Helps customers solve technical issues related to Videojet products and solutions
- Answers questions from customers and prospective customers about the features and capabilities of our hardware and software

The essential requirements of the job include

- Technical Engineering degree or relevant work experience
- Minimum 3 years of technical experience with printing and coding solutions, preferably with Videojet products and with emphasis on packaging and/or coding & marking
- Willingness to travel frequently (50%-60% of time). Mainly in Poland but also Czech, Slovakia and major Eastern Europe Countries
- Native Polish speaker with fluent English read and write.
- Flexible and able to work independently and efficiently to meet deadlines.
- Self-motivated, detail-oriented
- Good time management skills and ability to prioritize tasks
- Capable of working with and building strong relationships with customers and distributors
- Highly organized, able to manage multiple complex projects with a high sense of urgency and quality

Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture where purpose meets possibility—where the work you do has an everyday impact and where you’ll have opportunities to grow your career.Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

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At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.   Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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