About this role
GENERAL INTRODUCTION :
Serving more than a million Catholics in Western Washington, the Archdiocese of Seattle includes 174 locations and 72 schools, with over 60 ministries and more than 500 weekly Masses celebrated in eight languages. The Archdiocese extends from Canada to Oregon and the Cascade Mountains to the Pacific Ocean.
The Chancery is the Central offices supporting the Archdiocese. Each position employed in the Chancery helps to extend the ministry of the Archbishop in particular ways as outlined in the position description.
The Archbishop is the visible principal and foundation of unity in the particular Church entrusted to him. In order to fulfill his mission, the Archbishop employs suitable, chosen collaborators (clerics, religious, or lay people). He shares with them the apostolic mission and entrusts various responsibilities to them. (Directory on the Pastoral Ministry of Bishops, 198)
GENERAL SUMMARY OF ESSENTIAL PURPOSE
The ParishStaq Implementation Specialist serves as a trusted advisor to parishes and ministries implementing and optimizing ParishStaq. This role combines implementation management, customer success, training, change management, and data stewardship to help customers improve operations, strengthen data quality, and realize the full value of the platform.
Working with parish leadership, staff, and Archdiocesan stakeholders, the Implementation Specialist guides organizations through adoption, promotes best practices, and supports long-term success. Success is measured through customer satisfaction, platform adoption, implementation outcomes, and data quality improvements
ESSENTIAL POSITION DUTIES
- Implementation & Customer Success
- Manage implementation plans, timelines, milestones, and deliverables.
- Coordinate activities among parishes, Chancery departments, vendors, and ParishStaq team members.
- Monitor progress, identify risks, and support issue resolution.
- Serve as the primary point of contact for assigned customers.
- Build trusted relationships and provide ongoing guidance, support, and optimization recommendations.
- Training, Adoption & Change Management
- Deliver in-person and virtual training to parish staff and leadership.
- Develop adoption strategies and support organizational readiness.
- Promote ParishStaq best practices and effective platform use.
- Assist parishes with process and organizational changes related to implementation.
- Data Management & Governance
- Guide data preparation, migration validation, and post-conversion cleanup.
- Promote ParishStaq data governance standards
- Help resolve duplicate records, incomplete profiles, and data quality issues.
- Support best practices for household management, sacramental records, stewardship data, communications, and reporting.
- Conduct database health reviews and educate users on data stewardship and privacy responsibilities.
- Business Process Improvement
- Analyze parish business processes and recommend improvements aligned with ParishStaq best practices.
- Gather customer feedback and identify opportunities for greater efficiency and platform adoption.
- Collaborate with product, technology, and support teams to improve customer outcomes.
- Contribute to training materials, implementation resources, and knowledgebase content.
Qualifications
Primary
- Commitment to supporting the mission of the Catholic Church and the ministry of the Archbishop.
- Knowledge of Catholic parish life, ministry, and organizational structures.
- Understanding of data governance, stewardship, and data quality practices.
- Ability to travel locally and occasionally throughout the Archdiocese.
Education
- Bachelor's degree or equivalent combination of education and experience.
Experience
- Three or more years of experience in software implementation, customer success, training, consulting, project coordination, or related fields.
- Experience with CRM, ERP, donor management, or similar business applications.
- Experience supporting data migrations, database cleanup, or data quality initiatives.
- Experience in Catholic, nonprofit, or mission-focused organizations preferred.
Other Essential Elements
- Strong customer service and relationship-building skills.
- Ability to translate technical concepts into practical business guidance.
- Excellent communication, training, and presentation abilities.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Commitment to confidentiality, privacy, and responsible stewardship of parishioner information.
- Ability to work independently and collaboratively across teams.
Any offered salary is determined based on internal equity, internal salary ranges, market data, applicants skills and prior relevant experience, certain degrees and certifications.
Benefits: Eligible positions receive a comprehensive package of benefits including medical, dental, vision, life, accidental death and disability, long term disability, pension, 403(b), HSA, FSA, and generous sick leave, vacation and holidays.