Program Manager Point of Care

Job Title & Specialty Area: Program Manager Point of Care

Department: Lab Point of Care Testing

Location: Hosp-Dal-C

Shift: Monday-Friday 8:00am-4:30pm

Job Type: Remote

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Quality Assurance - This job is responsible for providing oversight of the day-to-day operations of the Laboratory quality control and assurance department by ensuring both personnel and technical excellence. Insures adherence to standard work and continual process improvement. Is able to provide specialized knowledge to help others solve complex problems.Point of Care Testing - Coordinate and manage laboratory point of care testing across Children's Health System inpatient units and hospital based ambulatory practices to ensure standardization of tests offered where appropriate and consistency in testing processes, training, quality control, and auditing of point of care testing. Responsible for working closely with lab users, educators, and unit leadership to ensure patients needing lab services are supported in a way that facilitates the best experience for the patient, family and their caregivers. This position will maintain compliance with all applicable accrediting and regulatory guidelines according to CHST policies and procedures and strive for continual process improvement.

Responsibilities:
* Coordinate work performed by department staff; evaluate work for acceptability and compliance with regulatory, safety, quality and productivity standards.
* Maintain inspection readiness. Demonstrate knowledge and ownership of current inspection requirements for all applicable regulatory and accrediting agencies relating to area of responsibility.
* Participate in tracers, mock inspections, regulatory reviews and quality assurance meets as required.
* Perform daily oversight of Lean work environment while ensuring adherence to Lean principles and processes. Perform standard work and metric reviews, and audits. Provide consultation as required at daily stand-up meetings.
* Assist manager in developing section goals aligned with division and hospital goals and objectives.
* Gather information regarding incidents, complaints and other situations and assist manager in investigation and resolution using tools to seek solutions and improvements rather than blame.
* Collaborates with the employees to help them achieve the highest level of performance possible based on the employees’ desire and abilities. In coordination with the employee and the Manager, provide input for quarterly and yearly personnel evaluations and ensure ongoing competency assessment.
* Assist manager in recruiting, interviewing and selection of staff and recommend staffing and personnel changes as needed.
* Write and review policies and procedures.
* Assist manager in recruiting, interviewing and selection of staff and recommend staffing and personnel changes as needed.
* Ensures all staff efforts are directed at achieving the goals of the department and actively work to remove barriers to that end.
* Promote teamwork and cooperation through non-anxious, consistently helpful, courteous, and positive interactions with colleagues.
* Promote a trusting and secure work environment through supportive, dependable interactions.
* Using an awareness of how the work performed is valued by the customer, perform duties, make decisions, take actions and continually strive to improve work processes.
* Promotes sharing of ideas by team members to improve work processes. Investigate and helps implement ideas which represent improvements.
* Share knowledge and provide instruction and mentorship to new employees, students, technologists, technicians and other staff.
* Pursue continuing education.
* Perform other duties and special projects as requested.
* Read and adhere to all laboratory policies and procedures pertaining to section and document understanding of such.
* Point of Care Testing duties include, but are not limited to:
* Evaluate potential new point of care laboratory testing for appropriateness and applicability and provide recommendations for incorporation, in conjunction with laboratory director(s).
* Plan and coordinate daily operational activities of laboratory testing sites assuring quality and accuracy of testing as well as compliance with all accrediting and regulatory agencies.
* Provide education and oversight to staff performing point of care testing throughout the system.
* Quality Assurance duties include, but are not limited to:
* Receive, log, accession, prepare and distribute proficiency surveys to appropriate personnel. Collect all reported data, prepare reports, and submit results to CAP for evaluation.
* Assist in building and maintaining quality control files in applicable software systems; set up files for parallel studies of new lot numbers of control material; update mean and standard deviation parameters as deemed necessary by clinical consultant/supervisor; assist in maintaining documentation of quality control files so that records are readily accessible as part of constant inspection readiness of the laboratory.
* Prepare monthly reports for review and/or to specify adjustments for shifts, trends, biases, timeliness of performance and for documentation of troubleshooting.

WORK EXPERIENCE
* At least 5 years previous experience as a Lab Scientist/Technologist or equivalent Required

EDUCATION
* Four-year Bachelor's degree or equivalent experience Required

LICENSES AND CERTIFICATIONS
* MLS(ASCP) or equivalent or certification eligible; must acquire certification within 12 months of hire date. Required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.