Lead Product Designer (6 Month Contract Role)

What You'll Do:

- Lead experience design for complex features, journeys and product initiatives across app, web, kiosk, loyalty and related digital touchpoints.

- Turn customer needs, business objectives, research and technical constraints into clear experience direction and designs that can be built.

- Own work from problem framing through user flows, interaction design, prototyping, validation, detailed design and implementation.

- Partner with Product and Engineering to influence requirements, priorities, tradeoffs and delivery decisions.

- Use research, analytics, usability testing and customer feedback to find opportunities and validate solutions.

- Apply and evolve design-system patterns so experiences stay accessible, consistent and high-quality.

- Lead design critiques and cross-functional working sessions, and clearly explain design rationale and recommendations.
Provide design QA and work with Engineering through implementation to protect experience quality.

- Mentor and give design direction to other designers when appropriate, without formal people-management responsibilities.

What You'll Bring:

- Proven experience leading product design for complex digital products or connected customer journeys.

- A strong portfolio that shows product thinking, interaction design, systems thinking, visual execution and measurable outcomes.

- Advanced skills in Figma, prototyping, interaction design, information architecture, accessibility and design systems.

- Experience working through ambiguity on your own and aligning cross-functional stakeholders.

- Strong understanding of customer research and data-informed product design.

- Excellent facilitation, communication and stakeholder-management skills.

- Not required but highly preferred: Experience with restaurant, retail, commerce, loyalty, marketplace or similarly complex consumer experiences.