People Operations Manager

The Company
Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.
 
Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.
 
We’re seeking an ambitious People Operations Manager who wants to shape the foundation of a startup building the future of manual work.
 
We believe something special happens when talented, motivated people work together with respect and low ego. At Tutor, every team member is empowered to have real impact and is trusted to take ownership of meaningful problems. We value technical excellence, intellectual honesty, collaboration, and thoughtful urgency.
 
The Role
As People Operations Manager, you will serve as the operational backbone of the People team. You'll own the systems, processes, and infrastructure that make the employee experience work — recruiting coordination, HRIS, compliance, metrics, and people experience — independently and with minimal oversight, in a true ownership role at a 90-person startup.

Your Responsibilities

The People Operations Manager owns the day-to-day employee experience at Tutor, from the moment someone signs an offer to the day they leave. You’ll run onboarding, 30-60-90 check-ins, employee changes, and offboarding for a 160+ person team spread across six states, and you’ll be the person employees and managers come to when they have a question about how things work here.

If you’ve spent your career at a company where People Ops means processing tickets in a system someone else designed, this is different. We’ve spent the past year building the foundations: onboarding, leveling, values, compensation. What we don’t have yet is someone to run them well, notice where they’re breaking, and make them better. You’ll inherit lean systems and real ownership of them. When onboarding isn’t landing, you fix it. When a manager doesn’t know how to handle a team change, you figure out the answer and then write it down so the next manager doesn’t have to ask.

We’re looking for someone who is organized to the point of being slightly annoying about it, who treats a new hire’s first week as something worth getting right, and who is just as comfortable walking a factory floor in Watertown as they are in a spreadsheet. You care about people as people, not as headcount, and you have the judgment to handle sensitive situations with discretion. You don’t need a decade of HR experience. You need to be the kind of person who sees a gap and closes it.

This role reports to our People Operations lead and works closely with Recruiting on the handoff into onboarding and with the People Strategy team on comp, promotion, and title changes that come out of the performance cycle.

What you’ll own

- Onboarding end to end: pre-start logistics, first-week experience, partnership with hiring managers, and the buddy program

- 30-, 60-, and 90-day check-ins with new hires and their managers, and acting on what you hear

- Employee changes: transfers, manager changes, title and comp updates, and keeping our HRIS and directory accurate

- Offboarding, exit interviews, and stay interviews, and turning what you learn into changes we actually make

- Being the first point of contact for employee and manager questions on policies, process, and "how do I…"

- Maintaining and improving the People Ops playbooks so the team can run without heroics

- Partnering with our Compliance & Benefits Administrator on leave, accommodations, and benefits questions that come up through the lifecycle

Who You Are

- 3+ years in People Operations, HR generalist, or a similar operations role at a fast-growing company

- You’ve run onboarding and offboarding yourself, not just supported someone who did

- Comfortable working in an HRIS and keeping employee data accurate across systems (we use Rippling)

- Strong written communication. Much of this job is explaining things clearly to people who are busy

- High discretion and sound judgment with confidential information and sensitive employee situations

- Not afraid to step foot in a factory or a warehouse. Our team includes technicians, assemblers, and field staff, and their experience matters as much as anyone’s

- Based in or willing to relocate to the Boston area; this role is in-office in Watertown, MA

Nice to haves

- Experience at a company that scaled from ~100 to 300+ people

- Experience supporting hourly and salaried populations, or multi-state employees

- You’ve built or rebuilt an onboarding program and can talk about what you changed and why

- Familiarity with leave and accommodations processes, even if you weren’t the owner

We take care of our team so they can do their best work. At Tutor, you’ll get:
Fully employer-covered health insurance, so you’re protected without the premium.
A managed 401(k) to help you plan for the future.
Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees.
Regular in-office meals and team social events throughout the year.
As Tutor grows, so will our benefits. We’re continuing to invest in ways to support our team at work and beyond.
Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.