About this role
SPECIFIC JOB FUNCTIONS:
- Deploy desktop application software.
- Provide technical assistance to end users at all levels, from Front Line to Executive.
- Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
- Provide support for employee lifecycle (new hires, moves, terminations).
- Provide printer administration, including service call management and replacing toners.
- Provide support for periodic inventories of IT resources.
- Engage in IT-related projects to grow knowledge and skills.
- Perform other duties as assigned.
ENVIRONMENTAL:
- Work Environment- 80% office, 20% outside or warehouse conditions. Safety first mindset, respecting policies and PPE requirements.
- Travel – 10% - Coverage of local sites as needed.
- Physical Requirements- Day-to-day will involve sitting or standing for extended periods. May require lifting and carrying up to 25 lbs.
- Desktop OS Landscape – Windows, iOS, and Android
- Attendance- Regular attendance in the office with an established work schedule. Ability to work outside the normal schedule and adjust the schedule to meet peak periods when required.
- Must be able to work with a team mindset, putting forward a professional behavior that enhances productivity, efficiency, reputation, and cooperation within the organization.
Qualifications
SKILL REQUIREMENTS:
- Strong work ethic and follow-through of tasks to completion
- Ability to successfully and efficiently work independently and as a team member
- Excellent written and oral communication skills in English.
- Minimum of four (4) years of professional IT experience in a corporate environment. Additional relevant education or IT Certification is desirable.
- Extensive knowledge of Windows 10/11, Android, iOS, and printers.
- Critical thinking, independent analysis, communication, and problem-solving.
- Mindful of SLAs and uses good judgment when following the escalation path
- Excellent time management and multitasking skills