Engine Field Service Technician - Level III

Job Summary

The Engine Field Service Technician – Level III is a technical specialist and primary customer support contact responsible for diagnosing, troubleshooting, repairing, and maintaining engine products at customer sites.

The role involves performing complex field repairs and preventive maintenance, using mechanical and electronic diagnostic tools, resolving technical issues, and ensuring high-quality service delivery. The position also supports customer relationships, identifies additional service opportunities, and coaches technicians and apprentices by sharing technical knowledge and experience.

Key Responsibilities

- Establish and maintain productive relationships with customers and ensure prompt, professional, and efficient response to customer needs.
- Diagnose and troubleshoot complex engine and related component issues at customer sites using appropriate diagnostic procedures, service publications, specialized tools, and electronic service equipment.
- Execute complex repairs and maintenance activities on engines and related systems in accordance with documented procedures, technical standards, and safety requirements.
- Perform preventive maintenance activities in line with prescribed schedules, standards, and customer requirements.
- Analyze interactions between mechanical and electrical engine systems, including fuel, cooling, exhaust, aftertreatment, sensors, controls, and related systems , to identify root causes and determine appropriate repair actions.
- Use electronic service tools and diagnostic software to identify faults, interpret diagnostic results, and determine the appropriate troubleshooting and repair approach.
- Validate completed repairs by testing equipment and confirming that the original customer complaint or technical issue has been resolved.
- Escalate unresolved or complex technical issues to product specialists, technical experts, or supervisors with complete troubleshooting details.
- Coach and support technicians and apprentices by providing technical guidance, sharing knowledge, and supporting their development.
- Provide work direction and, where required, review repair plans, parts lists, and technical requirements to ensure effective execution.
- Inspect, disassemble, repair, assemble, and replace engine components in accordance with applicable repair and re-use guidelines.
- Conduct progressive damage checks and ensure equipment is restored to the required operating condition.
- Complete accurate service documentation, including service worksheets, timesheets, warranty claims, quality documentation, troubleshooting records, and customer/equipment information .
- Enter and maintain service information accurately in relevant business and service management systems.
- Identify additional service and sales opportunities based on customer requirements and equipment condition and communicate these opportunities to the relevant stakeholders.
- Complete required technical and safety training in line with business and skill requirements.
- Maintain service vehicles, tools, equipment, and diagnostic devices in clean, safe, and proper working condition.
- Ensure compliance with all applicable Health, Safety & Environmental (HSE) policies, procedures, standards, and legislation.
- Promptly report safety concerns, incidents, hazards, and other issues to site management and the appropriate supervisor.
- Maintain a clean, organized, and safe work environment while performing field service activities.

Need to have expertise in Electrical and Electronics, basic engines. Need experience on Marine application.