About this role
Responsibilities
- Responsible for the proper, efficient and profitable functioning of the Hotel. Oversee the Front Office and Housekeeping Departments.
- Prepare the long-term and short-term strategies and plan, budget and forecast for the Hotel together with the HM/ GM.
- Develop, recommend and advise the HM/ GM on any areas of improvements in processes and strategies of the Hotel.
- Be proactive and resourceful in the analysis of trends and changing needs and expectation of guests in terms of accommodation, services and facilities.
- Ensure that the Housekeeping Department maintains an effective level of service and cleanliness in guestrooms and public areas within budget.
- Inspect guest rooms, public areas, lobbies and other facilities periodically to maintain a consistently high level of standards.
- Responsible for meeting the KPIs set for ancillary revenue i.e. Upselling and customer engagement score i.e. Social media reviews
- Ensure departments’ compliance with SOP.
- Work with Outsource Security for efficient surveillance and proper reporting/ follow-up incidents.
- Coordinate with the Human Resources Department for manpower needs, recruitment, promotion, termination etc.
- Review departmental programs to ensure development of future department heads
- Represent the Hotel Manager / General Manager in their absence.
- Undertake any other duties as may be assigned by the Hotel Manager / General Manager diligently and professionally.
Requirements
- Minimum Diploma or Degree in Hospitality, Tourism, or related field.
- At least 6–8 years of hotel operations experience, with proven leadership in Front Office and Housekeeping management.
- Strong analytical and operational management skills with a focus on guest experience and efficiency.
- Excellent leadership, communication, and problem-solving abilities.
- Proficient in Opera PMS and familiar with hotel management systems and reporting tools.
- Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
- Professional, adaptable, and results-oriented in a fast-paced environment.