About this role
Responsibilities
- Maximising the revenue in the spa through effective scheduling, yield management and sale.
- Maintain sound treatment and retail knowledge with the ability to accurately describe benefits and prices
- Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendation made by the therapists
- Acts as an Ambassador for the spa to ensure outstanding guest relations by the brand protocols and genuine care and attention to detail
- Conduct spa tours for all guests, including VIPs and prospective members. Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues
- Respond to all guest enquiries promptly and efficiently. Maintain cleanliness, presentation and organisation of the reception area
- Ensure that adequate supplies of all public information material are available and in immaculate condition
Requirements
- Relevant certification in Spa Services
- At least 1 year of relevant experience
- Excellent communication and interpersonal skills
- Willing to work shift hours including weekends, and public holidays