Senior / Business Risk Manager - BCCM&R: Capability Development

Job ID: 7035

Would you like to help shape how Nordea prepares for and responds to difficult situations, so that we can continue to serve our customers with as little disruption as possible? We are looking for a colleague to join our Business Continuity, Crisis Management & Resilience (BCCM&R) Department in Nordea - a diverse and international group working together to help Nordea remain a safe, resilient and trusted bank for our customers.
You can be based in Poland: Gdańsk, Lodz or Warsaw.

About our team

You will help build and embed strong business continuity, crisis management and organizational resilience capabilities across Nordea. The role sits within the Capability Development (CapDev) program and combines learning and awareness, stakeholder alignment, process development and continuous improvement.

You will take an end-to-end perspective, connecting needs, processes, roles, learning solutions, tools, implementation and evaluation across the BCCM&R value stream. A key part of the role is to ensure capability-development activities are aligned with parallel programs and initiatives, and that dependencies, handovers and stakeholder needs are understood and managed. The goal is to create sustainable and adaptable solutions that help colleagues understand their responsibilities and contribute effectively before, during and after extraordinary events and crises.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

What you’ll be doing

Main responsibilities in this role:

- Develop the end-to-end capability-development approach, from identifying business and stakeholder needs through design, implementation, adoption, evaluation and continuous improvement.

- Build alignment with key stakeholders and parallel programs and initiatives across Nordea, ensuring that dependencies, priorities, timelines and changes are understood and reflected in the capability roadmap.

- Map current processes and value streams to identify gaps, overlaps, handover risks and improvement opportunities across learning, awareness and wider BCCM&R capability development.

- Plan, develop and embed process improvements that simplify ways of working, strengthen governance and controls, and keep the capability adaptable to changing business, regulatory and stakeholder needs.

- Create and facilitate training, awareness and knowledge-sharing activities for Group BCCM&R and relevant stakeholders across the organization.

- Embed learning for BCCM&R key stakeholders to support consistent understanding and application of methodologies, roles and responsibilities across Nordea.

- Develop an assessment and certification approach within the training and awareness program, supporting a controlled and evidence-based evaluation process.

- Design, maintain and communicate an integrated roadmap for capability development, training and awareness that links stakeholder needs, program priorities, releases and intended outcomes.

- Work closely with Nordea Learning and other relevant partners to prepare and update the training release calendar and coordinate implementation activities.

- Establish feedback loops and use qualitative and quantitative insights to evaluate effectiveness, identify emerging needs and prioritize improvements.

- Inspire and advise stakeholders by bringing up-to-date business continuity, crisis management and resilience perspectives into capability-development activities.

- Promote the value of BCCM&R roles and responsibilities and support stakeholder commitment, adoption and sustainable ways of working.

- Improve, standardize and streamline approaches by using appropriate learning, collaboration, automation and reporting tools, including Microsoft Teams, Camtasia, Power BI, Learning Requester and other Microsoft tools.

Who you are

Required qualifications:

- A graduate degree and/or relevant professional or consultancy experience within business continuity management, crisis management, IT continuity management, minimum viable bank, civil preparedness and/or organizational resilience.

- Experience working across a complex organization to develop and implement capability, training, awareness or change solutions.

- Proven ability to align diverse stakeholders, navigate dependencies and collaborate across parallel programs, initiatives and functions.

- Experience planning and driving process improvements, including translating identified needs or pain points into practical and sustainable solutions.

- Ability to take an end-to-end perspective and connect strategy, governance, processes, roles, tools, learning activities and outcomes.

- Experience working with senior leaders in a functional, advisory or strategic capacity.

- Strong proficiency with Microsoft products, including Power BI, Excel, PowerPoint and Teams.

- Fluent English with strong oral, written, facilitation and presentation skills.

Beneficial experience:

- Experience with process mapping, value-stream mapping, service design or developing end-to-end operating processes.

- Experience in a regulated company, preferably within financial services.

- Experience with business continuity, crisis response management or related resilience disciplines.

- Experience with video editing, digital learning and/or gamification.

- A relevant professional certification in business continuity management, process improvement, change management or a related discipline.

Desired personality traits:

- Adaptable and comfortable working in an evolving environment, with the ability to adjust priorities and approaches as needs change.

- Curious and able to see connections across teams, processes and initiatives, while maintaining focus on the end-to-end value delivered.

- Approachable and collaborative, with the ability to teach, facilitate, inspire and influence across functions and at different levels of the organization.

- Structured and pragmatic, able to turn complex needs into clear plans, processes and workable solutions.

- Proactive and improvement-oriented, with the confidence to challenge existing ways of working constructively.

- A critical thinker who can identify problems, understand root causes and develop innovative, sustainable solutions.

- Able to work independently and as part of a team, manage competing priorities and follow through from idea to implementation.

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 16/11/2026.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Only for candidates in Poland:  Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.