About this role
The Collections and Deductions Specialist is responsible for managing customer accounts receivable, ensuring timely payments and analysing customer deductions to determine their validity. The role involves regular communication with customers, following up on outstanding balances, identifying and resolving billing issues, and proactively addressing payment delays and trends to improve collection performance.
- Minimum 2 years of experience in corporate collections and/or deduction resolution, including interaction with large customers.
- At least 1 year of SAP experience.
- Strong analytical and problem-solving skills.
- Detail-oriented, organised and able to take ownership of tasks.
- Ability to work effectively in a dynamic, fast-paced team environment.
- Excellent written and verbal communication skills.
- Proficiency in English (C1 level); additional languages are a plus.
- Advanced Microsoft Office skills, particularly Excel (pivot tables, functions and formulas).