Senior Process Manager

Minimum Qualifications-

- Graduation (BCom, BBA, BBM, BCA, BTech, BE) / Post Graduation (M.Com, MBA, PGDM).
- 14 to 17 years of experience of Investment Banking Operations.
- Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.
- Knowledge of / prior experience with offshoring processes and methodologies highly preferred.
- Proven track record of managing complex Operations.
- Ability to meet client expectations with respect to SLAs, KPI and KRIs.
- Delivery of productivity gains and identify and implement process improvements.
- Possess strategic perspective, business acumen, action orientation and drive for results.
- Ability to present and lead client meetings with senior internal and external stakeholders.
- Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.
- Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.
- Should be good with logical and quantitative abilities.

Preferred Qualifications-

- Ability to manage and complete specific tasks with minimal direction
- Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
- Willingness to continuously learn, upgrade skills and stay relevant to business demands
- Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.