About this role
Responsibilities:
• Manage a high volume of client communications (calls, cases, faxes, emails).
• Negotiate with clients to reduce aged balances and ensure smooth cash flow.
• Resolve complex client inquiries and billing disputes.
• Collaborate with internal teams to research and resolve issues.
• Administer the Billing Disputes Queue and investigate client requests promptly.
• Provide quarterly collectability analysis to support bad debt calculations.
• Respond to urgent client inquiries to prevent escalations.
• Explain contract terms and billing details clearly to clients.
• Prepare and submit credit approval requests; ensure timely processing.
• Ensure compliance with the Credit Authority Matrix.
• Keep management updated on all client escalations.
Qualifications & Skills:
- Bachelor’s degree or equivalent experience.
- Experience in billing disputes, collections, or AR.
- Strong communication, analytical, and problem-solving skills.
- Ability to interpret contracts and reconciliations.
- Strong work ethic, adaptability, and ability to handle multiple priorities.
Benefits
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Hybrid)
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program
To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
https://veradigm.com/about-veradigm/careers/benefits/
https://veradigm.com/about-veradigm/careers/culture/
#LI-SL1 #LI-Hybrid
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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