About this role
This role focuses on developing and growing the Ford Customer Service Division business by analyzing dealer performance, implementing corrective action plans, and supporting promotions and new products. It also involves improving dealer parts and service operations, maintaining customer satisfaction by monitoring processes and handling complaints, and supporting overall dealer business development.
Education: Bachelor’s degree in Marketing, Economics, Business Administration, Commerce/Trading, Automotive Engineering/Mechanics, or a related field.
Experience: At least 5 years of experience in Marketing, Sales, Service of Automotive industry; Supervisory role experience
Key Skills & Competencies:
- Word/Excel, Power Point
- Good communication and interpersonal skills (negotiation, coordination, presentation…)
- Strong analytical and problem-solving skills
- Creative, teamwork, careful and capable of learning new concepts
- Good at customer satisfaction-oriented mindset