Interface Administrator (MuleSoft & Salesforce)

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Department: Enterprise IT / Integration Services
Role: Interface Administrator – MuleSoft
Experience: 4–7 years
Location: Nashik/Pune, India / Global IT
Employment Type: Full-time

Role Purpose

We are looking for an experienced Interface Administrator specializing in MuleSoft to manage, monitor, support, and maintain enterprise integrations across cloud and on-premises systems.

The role requires hands-on experience with MuleSoft Anypoint Platform and a strong understanding of Salesforce integrations , including REST/SOAP APIs, authentication, API security, integration troubleshooting, and production support.

The successful candidate will work closely with application teams, Salesforce administrators/developers, infrastructure, security, and business stakeholders to ensure reliable and secure data exchange between enterprise applications.

Key Responsibilities

MuleSoft Administration & Operations

- Administer and support MuleSoft Anypoint Platform environments, including Development, Test, UAT, and Production.
- Monitor Mule applications, APIs, interfaces, queues, transactions, and integration jobs.
- Perform deployments, configuration changes, environment management, and application restarts.
- Monitor application performance using Anypoint Monitoring and related logging/monitoring tools.
- Troubleshoot failed integrations, API errors, connectivity problems, authentication failures, and performance issues.
- Support CloudHub , Runtime Manager, API Manager, and on-premises/hybrid Mule runtime environments.
- Manage API policies, certificates, credentials, properties, secrets, and environment-specific configurations.
- Coordinate platform upgrades, Mule runtime updates, certificate renewals, and maintenance activities.

Salesforce Integration

- Support integrations between Salesforce and MuleSoft and other enterprise applications.
- Hands-on understanding of: Salesforce REST API Salesforce SOAP API Bulk API Platform Events OAuth 2.0 authentication Connected Apps Salesforce Connector for MuleSoft
- Troubleshoot synchronization and data-transfer issues between Salesforce and downstream/upstream systems.
- Work closely with Salesforce administrators and developers on integration-related incidents and changes.
- Understand Salesforce objects, custom objects, fields, permissions, profiles, API limits, and integration-user concepts.

API & Interface Management

- Manage and monitor APIs through Anypoint API Manager .
- Support REST and SOAP-based integrations.
- Implement or maintain API security policies such as: OAuth 2.0 Client ID enforcement Rate limiting IP restrictions TLS/mTLS
- Maintain interface inventories and technical documentation.
- Monitor API consumption, availability, errors, and performance.
- Support integration lifecycle management across development, testing, and production.

Incident & Problem Management

- Provide L2/L3 support for MuleSoft and integration-related incidents.
- Perform root-cause analysis for recurring interface failures.
- Coordinate with application owners, vendors, developers, infrastructure, network, and security teams.
- Participate in major incident resolution for business-critical integrations.
- Maintain operational SOPs, troubleshooting guides, knowledge articles, and support documentation.

Security & Governance

- Ensure interfaces comply with organizational security and integration standards.
- Support certificate, API key, OAuth client, service-account, and secret lifecycle management.
- Follow change, incident, problem, and release-management processes.
- Support audit and compliance requirements related to enterprise integrations.
- Ensure appropriate logging and monitoring without exposing sensitive credentials or business data.

Required Skills

AreaRequired KnowledgeMuleSoftAnypoint Platform, Runtime Manager, API Manager, Anypoint MonitoringMule RuntimeMule 4.xSalesforceSalesforce APIs, Connected Apps, OAuth, Salesforce ConnectorAPIREST, SOAP, JSON, XML, RAML/OpenAPIAuthenticationOAuth 2.0, Basic Auth, certificates, API keys, mTLSIntegrationSynchronous and asynchronous integration patternsTroubleshootingAPI, connectivity, authentication, data and performance issuesMonitoringAnypoint Monitoring, logs and enterprise monitoring platformsNetworkingDNS, proxy, firewall, ports, TLS/SSLIT OperationsIncident, Problem, Change and Release Management

Good to Have

- Experience with MuleSoft Anypoint MQ .
- Knowledge of CI/CD pipelines for Mule deployments using tools such as Azure DevOps, Jenkins, GitHub Actions, or GitLab .
- Experience integrating Salesforce with ERP, HR, finance, identity, or other enterprise platforms.
- Exposure to SAP, Workday, Microsoft Azure, Entra ID, ServiceNow, or Microsoft Dynamics 365 integrations.
- Experience with SQL databases and SFTP/file-based integrations.
- Understanding of enterprise API governance and API-led connectivity.
- Ability to analyze logs using tools such as Splunk or Azure Monitor.
- Experience supporting global, business-critical integration environments.

Qualifications & Experience

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- 4–7 years of overall IT/integration experience.
- Minimum 3 years of hands-on MuleSoft experience preferred.
- Demonstrated experience supporting Salesforce integrations through MuleSoft .
- Experience working within enterprise production-support and change-management environments.
- MuleSoft and/or Salesforce certifications are advantageous.

Preferred Certifications

- MuleSoft Certified Developer
- MuleSoft Certified Integration Architect
- MuleSoft Certified Platform Architect
- Salesforce Platform Administrator
- Salesforce Platform Developer

Key Competencies

- Strong troubleshooting and analytical skills
- Ability to understand end-to-end integration flows
- Security-first approach to API and interface administration
- Strong documentation skills
- Ability to coordinate across global technical teams
- Ownership of production incidents through resolution
- Good communication with both technical and business stakeholders

RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join RIB to create the transformative technology that enables our customers to build a better world.