About this role
The Role:
We are seeking for a professional, approachable, and reliable Retail Security Officer (Part-time /32h) to join our flagship Regent Street store. This role is integral to both the safety of our store and the delivery of a premium, welcoming environment for every guest.
You’ll be the first point of contact at the entrance, providing a reassuring presence while also supporting the wider team as needed.
Key Responsibilities:
- Security & Safety
-Monitor entrance/exit areas and ensure a visible, confident security presence.
-Deter theft, manage suspicious behaviour discreetly, and respond to incidents calmly and professionally.
-Conduct regular in-store floor walks and report any safety or security risks.
-Liaise with management and external agencies (e.g., police) if incidents arise.
-Ensure compliance with health and safety protocols and store security procedures.
- Customer Experience
-Greet every guest with warmth, professionalism, and attentiveness.
-Support wayfinding, provide information about the brand, store layout, and services.
-Assist floor staff with crowd control during busy periods and promotional events.
-Support queue management and entrance protocols where necessary.
- Team Collaboration & Support
-Work alongside retail and operations teams to maintain a safe, clean, and welcoming environment.
-Support store opening and closing procedures, including physical security checks.
-Communicate effectively via radio or other channels with team members.
Key Skills & Attributes:
- Possess a valid SIA Door Supervisor Licence;
- Maintain a professional attitude that reflects the brand's values;
- React confidently to de-escalate situations with discretion and calm authority;
- Friendly and approachable with strong interpersonal and communication skills;
- Customer-focused mindset with a proactive, can-do attitude;
- Ability to remain composed under pressure in a fast-paced retail setting.
- Must be available to work evenings, weekends, Bank holidays.
JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.
At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
IMPORTANT NOTICE REGARDING JOB POSTINGS
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.
We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.
KARL LAGERFELD will never request any form of payment during the recruitment process.
If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at [email protected]