About this role
▪ Provide exceptional guest service and ensure a welcoming front desk environment
▪ Assist the Front Desk Manager with daily operations and staff supervision
▪ Train, coach, and motivate front desk associates to meet service standards
▪ Handle guest concerns and resolve issues quickly and professionally
▪ Oversee check-in/check-out processes, reservations, and billing accuracy
▪ Support scheduling, shift coverage, and team productivity
▪ Monitor room inventory, occupancy, and revenue opportunities
▪ Ensure compliance with company policies, procedures, and brand standards
▪ Maintain accurate reports, records, and front office systems
▪ Lead by example in professionalism, appearance, and service delivery
▪ Maintain composure and efficiency in fast-paced, high-pressure situations
Qualifications:
▪ Associate degree + 3 years of experience, or bachelor’s degree + 1 year of experience
▪ 3–5 years of progressive hotel or hospitality experience preferred
▪ Prior supervisory or leadership experience preferred
▪ Strong customer service, communication, and problem-solving skills
▪ Ability to multitask and stay organized in a fast-paced environment
▪ Comfortable working flexible schedules, including nights, weekends, and holidays
▪ Willingness to obtain required certifications (CPR, First Aid, Food Handler, Alcohol Awareness)