About this role
Here, YOU LEAD the business – YOU IMPACT lives – YOU GROW yourself
Why do we exist
UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us.
Through our LifeWear philosophy, we are reimagining everyday clothing - simple, high-quality pieces created to make everyone’s life better.
We deliver to our customers exclusive repair services as part of our sustainability activity. We are assembling a team of high-quality casual clothing enthusiasts with experience in tailoring or customising clothes to join our growing team!
• Contract: Permanent – Full time, 37.5h per week
• Shift pattern : 8.5 hour shifts per day including 1-hour unpaid meal break. Applicants must be flexible to work both morning and late shift patterns. Full weekend availability is required.
Key responsibilities:
• Welcome every customer with a friendly smile
• Provide exceptional service on all occasions
• Advise customers across all product categories
• RE.UNIQLO Tailoring services - consultation with customers, fitting on customers, provide tailoring on trousers, skirts, shirts and jackets (include fixing or replacing zippers)
• RE.UNIQLO Embroidery services - consultation with customers, working on embroidery machine and create customers' desired embroidery outcomes
• RE.UNIQLO Repair services - consultation with customers, provide the best choices from our repair service to customers' old clothes
• RE.UNIQLO Sashiko services - consultation with customers, on a bespoke sashiko hand embroidered order on UNIQLO items.
• Clearly understanding alteration or repair requirements with customers to ensure that their
requirements are met
• Understand and follow policies and procedures to ensure a smooth operation and minimise loss
• Collaborate enthusiastically with all team members and offer to support them when needed
to form a united high performing team
• Relay the voice of customers about products and services to company management to continue to make our business relevant for the customers of today and tomorrow
• Keep back of house areas organised and tidy
• Participate in all activities contributing to the overall store experience and objectives
Essential skills and behaviours:
• Have experience 3+ years in machine and hand sewing
• A bias for teamworking
• Excellent communication skills
• Perfect time management skills
• Ability to follow detailed instructions and processes quickly
• Personable and service-focused
• A professional, positive approach at all times
• A drive to achieve results individually and as a team
• An enthusiasm for UNIQLO brand values and products
• Keen to build a career in retail
• Previous retail experience is a bonus, but not essential
Pay and Benefits:
• Highly competitive compensation.
• Structured skill assessment, feedback, and personalised training plan.
• Inclusive, collaborative team environment.
• Perks and rewards: Staff discounts, “Sales Assistant of the Month” award, “Customer Service Excellence” award taking the winner to Tokyo, paid volunteer days.
We look forward to hearing from you!
Your Future Starts Here!
This isn’t just a job—it’s a career launchpad. Join us and see your leadership, your impact, and your career grow.
UNIQLO is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities, or background. We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://www.fastretailing.com/eng/privacy/eurecruitment.html
Beware of Recruitment Scams
All official UNIQLO job postings will redirect you to our official careers page on Workday for application submission. The only exception is for roles advertised in Germany via the HeyJobs platform. UNIQLO takes recruitment security seriously and is committed to protecting the process from misuse. Stay alert and apply only through verified sources.
UNIQLO is proud to be a Living Wage Foundation-accredited employer, committed to paying all our UK employees a real Living Wage.
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