Scheduling Representative (2nd Shift)

Job Title: Scheduling Representative (2nd Shift) Job Description
The Scheduling Representative (2nd Shift) provides friendly, professional support to customers over the phone by handling inbound and outbound calls, scheduling appointments, and resolving basic concerns. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, service-oriented office environment while using computer and CRM systems.
Responsibilities
- Handle a high volume of inbound and outbound calls to assist customers and schedule appointments accurately and efficiently.
- Provide friendly, professional support on every call, ensuring a positive customer experience.
- Document all customer interactions, appointment details, and call outcomes accurately in CRM and related software systems.
- Address customer concerns, perform follow-ups, and support problem resolution within defined guidelines.
- Stay current on services, processes, and updates to provide accurate and clear information to customers.
- Communicate effectively with team members, dispatch, and leadership to coordinate schedules and resolve issues.
- Manage multiple calls and tasks simultaneously while maintaining accuracy and professionalism.
- Apply strong time management and organizational skills to prioritize calls, follow-ups, and documentation.
- Maintain proper phone etiquette and a strong communication presence on every interaction.
- Collaborate with team members in a service-oriented manner to meet team and department goals.
Essential Skills
- Comfortable handling inbound and outbound phone calls and managing multiple calls in a high-volume environment.
- Strong verbal communication skills with a positive, professional phone presence.
- Customer service and problem-solving abilities, especially in a call center or service-oriented setting.
- Ability to multitask, including managing calls, scheduling, and data entry simultaneously.
- Strong time management and organizational skills to handle competing priorities.
- High attention to detail when entering and updating information in CRM and computer systems.
- Basic computer skills, including navigating CRM or similar software systems.
- Ability to learn new systems and technology quickly and adapt to process changes.
- Team-oriented mindset with a dependable and collaborative work style.
- Comfortable making outbound calls as part of daily responsibilities.
Additional Skills & Qualifications
- High school diploma or equivalent.
- Customer service or call center experience preferred, but not required.
- Experience with inbound and outbound customer interaction in a service-oriented environment.
- Familiarity with CRM systems or customer databases.
- Proficiency with Microsoft Office and general computer skills.
- Strong phone etiquette and communication presence.
- Ability to remain calm, professional, and service-focused under pressure.
- Adaptability and willingness to learn new tools, processes, and technologies quickly.
Work Environment
This position is based in an office environment on the 2nd shift. You will work at a computer workstation using CRM and other software tools to handle inbound and outbound calls, schedule appointments, and document customer interactions. The role involves continuous phone and computer use in a fast-paced, service-focused setting, collaborating closely with a team and leadership to support scheduling and customer service needs.
Job Type & Location
This is a Contract to Hire position based out of Kodak, TN.
Pay and Benefits
The pay range for this position is $18.00 - $19.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Kodak, TN.
Application Deadline
This position is anticipated to close on Nov 6, 2026.
Workplace Type
This is a fully onsite position in Kodak,TN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.