About this role
Preferably based in one of the following locations:
- Orlando, FL
- Kansas City, MO
- Nashville, TN
Description
As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.
The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.
We encourage candidates from all backgrounds to apply.
On-call coverage during and outside business hours may be required as needed.
Minimum Job Qualifications
Education and/or Experience:
4 years of experience in customer support, technical support, or related field
OR
Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field.
Job Skills:
Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
Conflict Resolution: Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics.
Prioritization: Demonstrated expertise in prioritizing tasks and projects to ensure efficient resource allocation.
Compliance: Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements.
Stress Tolerance: Demonstrated ability to maintain effective performance in high-pressure, time-sensitive situations.
Preferred Job Qualifications
Education and/or Experience:
5 years of experience in customer support, technical support, or related field.
OR
Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field AND 1 year of experience in customer support, technical support, or related field
Oracle Diagnostic Methodology Certification:
Oracle Diagnostic Methodology Certification within first 30 days of hire.