About this role
We are seeking a compassionate, organized, and detail-oriented Patient Coordinator Lead to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator Lead, youll play a vital role in making each patient, and employee feel seen, heard, and supported.
Key Responsibilities:
- Assists with the overall supervision of the clinic on a day-to-day basis. Monitors and helps evaluate the performance/progress of all employees and gives constructive feedback on a regular basis. Assists with performance management issues in cooperation with immediate supervisor.
- Point of contact for daily staff questions and issues. First point of contact for problem resolution within the clinic and department, including problems with patients, employees and radiologists.
- Assists in the training and orientation of new administrative employees. Continue developing staff to their full potential and empower staff to make decisions independently while learning from mistakes.
- Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
- Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
- Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
- Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.
Qualifications:
- Experience: Minimum 3 years in a healthcare or medical office setting, preferably in radiology or imaging services.
- Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in scheduling software and EMR systems
- Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.
We offer competitive salary and benefits including:
- Company provided life insurance, Short-term disability insurance
- Additional optional employee, dependent and spouse Life and AD&D insurance
- Medical
- Dental
- Vision
- 401 (K) With company match
- PTO - paid time off
- Paid holidays
Diagnostic Imaging Services is an EEO Employer W/MNet/Disabled.