About this role
Location: Riverside, California
Reports to: Customer Service Manager
Department: Customer Service / Sales
Hiring Range: $27.88 - $31.25 per hour
Supporting Regional Sales Activities and Customer Relationships
The Inside Salesperson will focus on supporting sales activities for designated territories under the direction of ECS Sales Directors. This position involves interacting with customers, distributors, Sales Reps, and Regional Sales Managers. The ISR will support quoting, design registrations, sample activity, sales rep support, as well as reporting and metric tracking. The ISR must be energetic, well-spoken, and highly motivated with a strong work ethic. They must be proactive and have the ability to work independently. An ISR should be results-oriented and work collaboratively with sales or management in support of regional sales objectives.
Supporting Sales Opportunities and Customer Inquiries
- Research/qualify prospective leads given by Sales Manager or web inquiries.
- Answer customer questions and proactively follow up on related activities.
- Enter sales activities related to new opportunities, quotes, and sample requests into either Sales Cloud or SAP as appropriate.
- Maintain and update Sales Cloud for all related activities as customers move through the sales phase of inquiry to production orders.
- Coordinate sample activities — providing all collateral materials and following up with customers to determine timeline for qualification to production phase.
Managing Sales Pipelines and Distributor Relationships
- Build pipelines with distribution partners and Product Management through the design-win/book first PO phase.
- Coordinate the Design Registration Program for assigned territory — this includes reviewing all requests, validating claims, and approving or rejecting claims back to distributor.
- Directly communicate with distributors supporting sales activities in their region to establish relationships and mindshare to secure new business.
- Provide market feedback to product lines and Sales Managers.
- Provide process and sales support to reps, customers, and distributors.
Coordinating Sales Reporting and Activities
- Track weekly, monthly, and quarterly performance and sales metrics.
- Coordinate monthly Lead Time Report — distribute and process via EDI.
- Coordinate global RFQs; includes preparation and facilitation of information between customers, Product Management, and Sales.
- Attend QBR with Sales and distributor as requested by Sales.
Building Relationships and Fostering Teamwork
The successful candidate will demonstrate:
- Ability to interact with all types and levels of people both internally and externally.
- Ability to foster a positive teamwork environment.
- Excellent communication skills.
Communication and Organizational Skills
- Must be able to speak English fluently.
- Must be able to communicate with all levels of management.
- Good writing skills, including the ability to produce quality reports that are well-organized, clearly stated, and concise.
- Ability to prepare well-written, complete, and detailed emails appropriate to each reader's level of understanding.
- Ability to schedule and organize time to efficiently complete tasks.
- Demonstrated ability to multitask, prioritize, and manage time effectively to meet deadlines set by customers and management.
The Background You’ll Need
Education
Associate Degree in Business or other equivalent program.
Continuation of school through higher education and/or vocational school is highly desirable.
Experience
2–5 years' experience in a related technical, sales, or sales support position desired.
Other Skills
- Ability to perform mathematical percentages, extensions, and totaling.
- Strong working knowledge of all Microsoft Office applications as needed to fulfill daily job functions.
- SAP experience is a plus.
- Ability to create charts, graphs, and maintain databases to create sales reports.
Equipment and Software
The position operates equipment and software including:
- Telephone
- Copier
- Scanner
- Fax
- Adding machine
- Personal computer
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Project
Travel
Possible opportunities to travel as required, less than 10%.
Additional Information
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.