Customer Service Representative I

Location: Riverside, CA
Department: Selling
Employment Type: Full-Time, Temporary
Duration: 6 Months
Hiring Range: $19-$21 Hourly

Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Riverside, California. This role is ideal for individuals who excel at resolving customer issues, optimizing order management processes, and working collaboratively in a fast-paced business environment. This is a business to business (B2B) operations role (not a call center position). In this role, you will act as a key point of contact for customers, distributors, and sales representatives, to drive satisfaction and support business growth.

Position Summary

As a Customer Service Representative I, you will serve as primary point of contact for customers and business partners, managing complex order lifecycles, distributor accounts, and internal sales support. You will work closely with supply chain, logistics, and sales representatives to drive account satisfaction and streamline delivery processes. This role offers valuable exposure to service operations, sales support, and business systems while providing opportunities for professional growth.

Key Responsibilities

- Respond promptly and professionally to customer.

- Process customer orders accurately and verify order information for completeness.

- Coordinate expedited deliveries and support customer order management activities.

- Act as a liaison between customers and internal departments to resolve inquiries and issues.

- Analyze and respond to order status requests, open order reports, quotations, and performance reports.

- Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.

- Prepare reports, charts, and data to support sales and customer service activities.

- Ensure compliance with company policies, procedures, and customer agreements.

- Perform additional duties as assigned.

Qualifications

Education

- High school diploma or equivalent required.

- Associate's or Bachelor's degree preferred.

- Continued education, vocational training, or professional development is highly desirable.

Experience

- 1 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred.

Skills & Competencies

- Strong customer service orientation and commitment to deliver exceptional support.

- Excellent verbal and written communication skills.

- Ability to effectively interact with customers, colleagues, and management at all levels.

- Strong organizational and time management skills.

- Attention to detail and ability to manage multiple priorities.

- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

- SAP experience is a plus.

- Bilingual Spanish language skills are desirable but not required.

Why Join Bourns?

At Bourns, you'll become part of a respected global organization with a long history of innovation, quality, and customer commitment. We offer a collaborative work environment where employees are supported in developing their skills and advancing their careers.

Benefits of Working at Bourns

- Competitive compensation and benefits package

- Career growth and development opportunities

- Collaborative and team-oriented culture

- Exposure to global customers and business operations

- Stable, industry-leading organization with a strong reputation for innovation