About this role
Description
Reports to: Club Manager
Essential Functions
- Provide top-notch customer service and member experience
- Open and close the facility based on shift schedule
- Answer the phone, take messages for the Club Manager when necessary.
- Answer membership and facility questions
- Greet and check in members, verify their Club privileges
- Effectively process guest passes when Club privileges do not exist
- Accurately answer questions regarding all Club processes and programs.
- Process all Point of Sale transactions
- Complete opening and closing procedures, including balancing the cash drawer and maintaining the cleanliness standards of the Club
- Wash, dry, and fold the towels, and keep a constant supply of towels available to members and guests
- Distribute locker keys
- Perform daily cleaning duties
- Uphold our principle to “Improve the day”
Requirements
- Patience, tact, and clear communication skills.
- Age 18 or older.
- Skills in both leadership and customer service.
- Solid work ethic.
- Commitment to our values: hospitality, integrity, teamwork, care, and family.
Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.