Case Manager, Housing Stability & Eviction Prevention

City Heights Community Development Corporation (City Heights CDC) is seeking four dedicated and compassionate Case Managers to support its housing stability and eviction prevention initiatives. As a 501(c)(3) nonprofit organization serving San Diego, City Heights CDC works alongside residents and community partners to expand access to affordable housing, create livable neighborhoods, and foster economic self-sufficiency.

The Case Manager, Housing Stability & Eviction Prevention provides direct case management and housing stabilization services to individuals and families experiencing housing instability or at risk of eviction or homelessness. This position works closely with participants to assess their needs, develop individualized stabilization plans, coordinate financial assistance and supportive services, and connect households with resources that promote long-term housing stability.

Case Managers collaborate with internal programs, community partners, and housing service providers to help participants overcome barriers, prevent displacement, and achieve greater housing and financial security. This position requires strong organizational skills, accurate documentation, and a commitment to providing compassionate, culturally responsive, and participant-centered services.

Major Responsibilities/Duties

Case Management & Housing Stabilization

- Manage an assigned caseload of participants, maintaining consistent communication, timely follow-up, and individualized support throughout program enrollment.

- Conduct comprehensive assessments of participants' housing, financial, employment, and supportive service needs.

- Develop, implement, and regularly update individualized housing stabilization plans that address immediate needs and support long-term stability.

- Assist participants in obtaining required documentation, completing eligibility assessments, and accessing available financial assistance and supportive services.

- Connect participants with rental and utility assistance, employment opportunities, public benefits, financial education, legal services, and other community resources.

- Coordinate with Housing Navigators and other program staff to address complex housing challenges, landlord-related concerns, and barriers to maintaining stable housing.

- Monitor participant progress, evaluate service outcomes, and adjust stabilization plans as needed.

- Identify and promptly escalate urgent participant needs, including imminent housing loss, safety concerns, or other circumstances requiring immediate intervention.

Community Resources & Service Coordination

- Collaborate with staff across City Heights CDC's housing, economic development, workforce development, and supportive service programs to connect participants with additional resources and opportunities.

- Maintain knowledge of community assistance programs, tenant resources, affordable housing opportunities, and supportive services throughout San Diego County.

- Develop and maintain productive relationships with community organizations, service providers, and referral partners to facilitate coordinated participant support.

- Educate participants about available housing resources, tenant protections, and strategies for maintaining long-term housing stability.

Documentation, Compliance & Program Performance

- Maintain accurate, complete, and timely participant records, case notes, service plans, referrals, and outcomes in Salesforce and other required systems.

- Ensure services and documentation comply with applicable funding and contract requirements, organizational policies, confidentiality standards, and established program procedures.

- Meet established caseload, service delivery, documentation, and performance expectations while maintaining high-quality services.

- Participate in case conferences, team meetings, professional development activities, and quality assurance reviews to support continuous program improvement.

- Maintain appropriate professional boundaries and provide trauma-informed, culturally responsive, and equitable services to individuals and families from diverse backgrounds.

Qualifications/Skills, the ideal candidate will have:

- Bachelor's degree in social work, human services, psychology, sociology, public health, or a related field preferred. Relevant professional experience may be considered in lieu of a degree.

- Experience providing case management, housing services, homeless services, benefits navigation, financial assistance, or other direct social services preferred.

- Experience working with low-income households and culturally diverse communities.

- Ability to build rapport with individuals experiencing significant housing, financial, or personal stress.

- Strong organizational, time-management, and documentation skills.

- Ability to manage multiple participants and deadlines simultaneously.

- Strong written and verbal communication skills and high attention to detail.

- Knowledge of housing, public benefits, employment, financial stability, or other community resources preferred.

- Experience with Salesforce or another case-management database is a plus.

- Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable.

- Ability to travel locally throughout San Diego County as program needs require.

Hours and Compensation

- 40 hours per week, non-exempt

- Annual starting salary range: $26.00-$29.00/hr depending on experience.

- Medical, dental, and vision insurance

- 401K retirement plan with employer match

- Employee Assistance Program

- Generous paid time off and 11 paid holidays per year

Additional Benefits

- Offices are closed every other Friday (9/8/80 schedule)

- Flexible and remote work schedule available, subject to position and program needs

- City Heights CDC is committed to the professional growth of all employees and provides training opportunities accordingly.

Work Environment/Culture

- Family Friendly. CHCDC provides a family friendly work environment, making it possible for employees to more easily balance family and work obligations.

Every other Friday CHCDC offices are closed for employee day off

- Flexible, remote work schedule available

- Parental leave is offered in accordance with applicable California law and CHCDC policy

To Apply:  Submit a cover letter and resume through City Heights CDC’s BambooHR application portal and reference “Case Manager, Housing Stability & Eviction Prevention” in your application. City Heights Community Development Corporation is an Equal Opportunity Employer.