Intake Coordinator, Housing Stability & Eviction Prevention

City Heights Community Development Corporation (City Heights CDC) is seeking a detail-oriented, organized, and compassionate professional to support its housing stability and eviction prevention initiatives. As a 501(c)(3) nonprofit organization serving San Diego, City Heights CDC works alongside residents and community partners to expand access to affordable housing, create livable neighborhoods, and foster economic self-sufficiency.

The Intake Coordinator, Housing Stability & Eviction Prevention serves as a primary point of contact for individuals and families seeking housing assistance and supportive services. This position is responsible for coordinating referrals, conducting initial eligibility screenings, facilitating participant intake, collecting required documentation, and connecting households with appropriate programs and services.

Working closely with Case Managers, program leadership, and community partners, the Intake Coordinator plays a critical role in ensuring households receive timely, professional, and compassionate assistance while maintaining accurate records and meeting applicable program and contractual requirements.

Major Responsibilities/Duties

Intake & Referral Coordination

- Receive, organize, and track referrals from community organizations, government agencies, 2-1-1, elected officials' offices, and other approved referral sources.

- Serve as an initial point of contact for prospective participants, responding to inquiries and referrals within established program timelines.

- Conduct preliminary eligibility screenings and participant intake assessments in accordance with applicable program guidelines.

- Explain available housing stability and eviction prevention services, eligibility requirements, required documentation, and next steps to prospective participants.

- Coordinate participant enrollment and referrals to appropriate Case Managers, Housing Navigators, and other supportive service programs.

- Identify and promptly escalate urgent housing needs, including imminent eviction, homelessness, or participant safety concerns, in accordance with established protocols.

- Maintain accurate referral and enrollment records, including follow-up activities, unsuccessful contact attempts, declined services, and ineligible referrals.

Documentation & Data Management

- Collect, review, and organize income verification, housing documentation, identification, and other required participant records.

- Review intake documentation for accuracy and completeness, identify missing information, and coordinate timely follow-up.

- Maintain accurate and timely referral, eligibility, intake, and enrollment information in Salesforce and other required systems.

- Conduct initial quality assurance reviews to ensure participant records meet organizational and applicable funding requirements.

- Monitor referral activity, intake timelines, enrollment trends, and other program performance indicators.

- Collaborate with program leadership and data staff to resolve documentation discrepancies, maintain data integrity, and support accurate reporting.

- Provide administrative and documentation support for program reporting, monitoring, audits, and reimbursement processes as needed.

Program Coordination & Participant Support

- Collaborate with Case Managers, Housing Navigators, and staff across City Heights CDC's programs to facilitate coordinated services and appropriate referrals.

- Maintain knowledge of available housing assistance programs, community resources, and supportive services throughout San Diego County.

- Communicate professionally with referral partners, community organizations, and internal departments to facilitate timely and effective service coordination.

- Participate in team meetings, program training, quality assurance reviews, and process improvement initiatives.

- Ensure compliance with applicable program requirements, organizational policies, confidentiality standards, and established procedures.

- Provide welcoming, compassionate, trauma-informed, and culturally responsive assistance while maintaining appropriate professional boundaries.

Qualifications/Skills, the ideal candidate will have:

- Associate or bachelor's degree in human services, social services, public administration, business administration, or a related field preferred. Relevant professional experience may be considered.

- Experience in intake, eligibility screening, social services, case-management support, customer service, or administrative program coordination preferred.

- Strong organizational and administrative skills.

- High attention to detail and commitment to accurate data entry and documentation.

- Ability to manage a high volume of referrals and multiple time-sensitive deadlines.

- Strong verbal and written communication skills.

- Ability to communicate sensitively and professionally with individuals experiencing housing or financial stress.

- Strong customer-service orientation.

- Experience using databases, CRM systems, or case-management systems preferred; Salesforce experience is a plus.

- Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable.

Hours and Compensation

- 40 hours per week, non-exempt

- Annual starting salary range: $22.50-$25.00/hr depending on experience.

- Medical, dental, and vision insurance

- 401K retirement plan with employer match

- Employee Assistance Program

- Generous paid time off and 11 paid holidays per year

Additional Benefits

- Offices are closed every other Friday (9/8/80 schedule)

- Flexible and remote work schedule available, subject to position and program needs

- City Heights CDC is committed to the professional growth of all employees and provides training opportunities accordingly.

Work Environment/Culture

- Family Friendly. CHCDC provides a family friendly work environment, making it possible for employees to more easily balance family and work obligations.

Every other Friday CHCDC offices are closed for employee day off

- Flexible, remote work schedule available

- Parental leave is offered in accordance with applicable California law and CHCDC policy