About this role
Hunton Services, a division of the Hunton Group, is seeking an experienced Area Service Manager (ASM) to lead and grow our Boiler and Plumbing division. In this role, you will oversee operations, strategy, customer relationships, and personnel management while working cross-functionally with Sales, Finance, HR, and Project Management to deliver results. The ASM will play a key role in expanding recurring revenue, winning new service business, and ensuring high-quality execution of projects and service contracts.
Join an industry leader consistently recognized as a Top Workplace both locally any nationally!
What Youll Do
- Lead the operational and financial performance of the division, including full P&L responsibility, forecasting, gap analysis, billing, WIP management, and A/R collections.
- Collaborate with Sales to grow the recurring boiler and plumbing service base and secure new service contracts.
- Identify, secure, and manage retrofit and upgrade opportunities within the boiler and plumbing vertical.
- Forecast manpower needs and plan labor resources to support contract fulfillment and service excellence.
- Oversee planning and execution of service contracts and emergency repair needs, including job scheduling, task delegation, and change order management.
- Adopt and deploy telemetry-based technology to monitor and analyze system performance, enabling proactive service strategies.
- Review and validate estimates and contracts through risk analysis and develop contingency plans.
- Serve as the primary point of contact for customers, vendors, subcontractors, and internal teams, ensuring alignment across all stakeholders.
- Supervise field teams, inspect job sites, and uphold quality and safety standards.
- Facilitate timely invoicing, materials tracking, and project close-outs.
- Drive customer satisfaction by investigating and resolving concerns and implementing corrective actions.
- Recruit, train, evaluate, and develop Boiler and Plumbing Field Technicians, in coordination with the Director of Operations.
- Manage technician scheduling, dispatching, and performance reviews.
- Conduct performance appraisals and recommend promotions, raises, training, or disciplinary actions as needed.
- Travel occasionally, including some overnight trips.
- Be available to work outside standard business hours, including weekends, when required.
Qualifications
What Youll Bring
- 4–10 years of experience in boiler or plumbing maintenance, repair, and installation, including 3+ years in a leadership or supervisory role.
- Proven experience managing commercial and industrial service operations.
- Strong leadership and team development skills, with the ability to train, supervise, and motivate technicians.
- Demonstrated success in customer relationship management, budgeting, and cost control.
- Knowledge of scheduling, dispatching, and service call management systems.
- Familiarity with Energy Management Systems and mechanical systems related to plumbing and boilers.
- Proficiency in Microsoft Office and general office systems.
- Preferred Certifications & Licenses:
OSHA Safety Certification
- Backflow Prevention Certificate
- Plumbing license (strongly preferred)
- Preferred Education:
Associates or Bachelors Degree in Mechanical Engineering, Construction Management, or Business Administration
- HVAC-related technical degree is a plus