Associate On-Site Service Specialist

POSITION PROFILE

Pay: $17.55 - $22.21

Associate On-Site Service Specialist

Ricoh is seeking a Mail Services Specialist to support daily mail and office service operations within a healthcare environment. This role is responsible for ensuring the timely and accurate movement of mail and packages throughout the facility while providing dependable service and operational support to customers.

The Mail Services Specialist performs multiple scheduled mail runs each day, delivers inbound UPS & FedEx packages, tracks and reports daily service volumes.

Success in this role requires reliability, strong customer service skills, attention to detail, and the ability to independently manage recurring daily responsibilities. Advanced technical experience is not required, but candidates should be comfortable working with technology, learning equipment and software, and performing basic hands-on troubleshooting.

Job Duties and Responsibilities

- Follow RICOH Service Excellence performance requirements and established service standards.

- Perform multiple scheduled mail collection and delivery routes throughout the facility each day.

- Sort, distribute, and deliver incoming mail, interoffice mail, packages, and related materials to designated locations.

- Accurately track mail and service volumes and complete required daily operational reporting.

- Maintain accurate records and logs related to mail volumes, deliveries, inventory, and other assigned activities.

- Serve as a regular point of contact for customers and provide professional, responsive service.

- Respond to customer questions and requests related to mail and supported services.

- Identify equipment issues requiring additional technical support and coordinate or escalate service needs appropriately.

- Operate required equipment and software efficiently in support of established service expectations.

- Maintain organized mail, supply, storage, and service areas.

- Utilize Microsoft Office applications for communication, reporting, recordkeeping, and other operational activities.

- Collect and provide operational data and reporting to assigned leadership and customers as required.

- Maintain positive working relationships with customers, team members, and other stakeholders through professional communication and dependable service.

- Support other related mail, and office service functions as business needs require.

- Perform other duties as assigned.

Qualifications (Education, Experience and Certifications) Required

- High school diploma or GED.

- 6 months - 1+ years of experience in a related customer service, business operations, technical support, mail, print, logistics, or office services environment.

- 6 months - 1+ year of customer-facing work experience.

- Demonstrated comfort working with computers, office technology, and other business equipment.

- Ability to learn new equipment, software, and operational processes.

Preferred

- Experience in mail services, courier or distribution services, print services, shipping and receiving, or related office operations.

- Experience working with printers, copiers, multifunction devices, or similar office technology.

- Experience tracking operational activity, maintaining records, or completing routine reporting.

- Experience working in a health insurance, large campus, or multi-department environment.

Knowledge, Skills and Abilities

- Strong customer service and interpersonal skills.

- Professional written and verbal communication skills.

- Strong organizational skills and attention to detail.

- Ability to independently manage recurring daily responsibilities and service schedules.

- Ability to accurately collect, maintain, and report operational data.

- Working proficiency with Microsoft Office applications.

- Basic technical aptitude and willingness to learn new equipment and technology.

- Comfort performing basic hands-on support of printers and multifunction devices.

- Ability to recognize routine equipment issues, perform basic troubleshooting, and escalate issues when appropriate.

- Ability to understand and follow written procedures, delivery instructions, and operational requirements.

- Effective problem-solving skills and the ability to adapt to changing priorities.

- Ability to maintain professional and positive customer relationships within a healthcare environment.

Working Conditions, Mental and Physical Demands

- Work is performed throughout a health insurance environment with regular movement between departments, offices, mail distribution points, and other service areas.

- Position requires frequent walking and standing while completing scheduled mail and supply delivery activities.

- Regular customer interaction requires professional communication and responsiveness throughout the workday.

- Work assignments are varied and require the ability to interpret instructions, maintain schedules, organize priorities, and accurately complete reporting requirements.

- Frequent use of computers, multifunction devices, and other office equipment is required.

- Physical activities may include walking, standing, bending, reaching, pushing carts, and lifting or carrying mail, packages, paper, toner, and related materials.

- Ability to lift or carry objects weighing up to 50 pounds may be required.

- Work is generally performed in an office and health insurance environment with typical lighting, ventilation, temperature, and noise levels.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.