Internal Communications Specialist (Incident Communications)

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Incident Communications Management (ICM) team provides 24/7 support to business units across Navy Federal’s enterprise during critical system and service disruptions, ensuring stakeholders receive timely, clear, consistent, and decision‑relevant information. The Incident Communications Manager serves as the central communications authority for high‑impact incidents, acting as the liaison between business stakeholders (including non‑technical teams) and ETS. The role governs the incident communications approach, including message content, timing, formatting, and delivery channels, and is accountable for how information is curated, coordinated, and communicated throughout the incident lifecycle.

- Background in corporate or business communications, preferably in the banking or financial sector, or multinational enterprises.
- Ability to interpret and convey complex technical issues to a non-technical audience.
- Bachelor’s degree in communications, business, technology, a related field, or an equivalent combination of education and relevant experience.
- Knowledge of current communication trends and best practices.
- Adeptness in communication strategies, tools, systems, and methodologies, including creating and implementing effective communication plans and tactics.
- Demonstrated ability to remain composed, clear, and decisive during high ‑ pressure, time ‑ sensitive situations.
- Proficiency with Microsoft 365 tools (e.g., Teams, SharePoint, Outlook) and collaboration platforms used to deliver, document, and optimize enterprise communications.
- Extensive experience in writing, editing and proofreading documents.
- Able to manage diverse tasks independently and within a team setting.

Desired Qualifications

- Working knowledge of enterprise IT infrastructure components (e.g., Cloud, mainframe, networks).
- Experience with product and project management, including driving small to large-scale. cross‑functional initiatives from concept through execution.
- Proficient in cross-functional collaboration and fostering partnerships across various departments.
- Strong consulting mindset with the ability to assess needs, challenge assumptions, and recommend communication approaches tailored to audience and impact.
- Experience engaging with stakeholders at all levels of the organization.
- Professional certifications in the areas of product and project management.
- Exposure to or ongoing learning in AI‑assisted tools, automation, or analytics that support communications, reporting, or workflow optimization.

Additional Information

Hours:

- Monday - Friday, 8:00AM - 4:30PM (24/7 on-call rotation)

Location:

- 820 Follin Lane, Vienna, VA 22180
- 141 Security Drive, Winchester, VA 22602