Experience Owner

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Sr Marketing Experience Owner is self-motivated, imaginative, and energetic about enhancing the member experience and will drive the vision, direction, and development of programs and projects for the betterment of our members. Will partner closely with members of cross-functional teams and stakeholders (i.e. Solution and System Architects, Developers, Analysts, Data Scientists, Scrum Masters, etc.) to ensure what is delivered fulfills strategic needs and drives a superior member experience. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Anticipates internal and/or external business challenges and recommends process, product, or service improvements. Interacts with senior leadership and serves as subject matter expert.

- Bachelor’s Degree in Marketing, Business, Information Technology, Strategy, or the or the equivalent combination of education, training or experience
- Extensive experience in agile product ownership
- Extensive experience leading, shaping, and developing innovative solutions while managing business risks
- Advanced skill building relationships through rapport, trust, diplomacy and tact
- Significant experience in market and consumer research, project management, and analysis in support of strategic planning initiatives
- Advanced analytical and conceptual skills to create original concepts and theories for various projects
- Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
- Advanced skill delivering presentations to groups of various sizes
- Advanced skill communicating with stakeholders, team members, and leaders effectively and productively
- Advanced skill in problem solving, influencing, and negotiating, and guiding strategic thinking
- Advanced skill exercising initiative to produce desired results and achieve objectives
- Significant experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams, and external partner team members
- Advanced knowledge of SAFe project/program management processes and methodologies; ability to learn different collaboration or product management tools quickly
- Significant experience in content delivery, site governance, and content management for high traffic websites
- Significant experience with various content management systems (Adobe AEM preferred) and experience with site governance, user roles and workflows
- Advanced verbal, written and interpersonal communication skills

Desired Qualifications

- Master’s Degree in Marketing, Business, Information Technology, Strategy, or the equivalent combination of education, training, or experience
- Experience in SAFe product management (certified POPM preferred)
- Advanced knowledge of credit union operations/processes and procedures
- Advance knowledge of Navy Federal's functions, philosophy, operations, systems, and organizational objectives

Additional Information

Hours:

- Monday - Friday, 8:00AM - 4:30PM, Hybrid

Location:

- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
- 9999 Willow Creek Road, San Diego, CA 92131