About this role
Patient Billing Support Specialist
Position Overview
The Patient Billing Support Specialist is responsible for delivering exceptional patient customer service, providing administrative support, and ensuring accurate, timely, and compliant revenue cycle billing processes.
This role serves as a key point of contact for patient billing inquiries, assists with account resolution, and supports claims management, denial resolution, and reimbursement activities.
The Patient Billing Support Specialist directly contributes to patient satisfaction, operational efficiency, and financial performance by maintaining accurate billing records, reducing claim denials, and supporting timely reimbursement.
Core Responsibilities
Patient Customer Service & Support
- Respond to patient inquiries regarding billing, account balances, insurance claims, and payment status.
- Provide professional, friendly, and timely assistance through phone, email, and other communication channels.
- Explain billing statements, insurance payments, and patient financial responsibilities clearly and accurately.
- Investigate and resolve patient billing concerns and account discrepancies.
- Follow up on unresolved inquiries to ensure timely resolution and patient satisfaction.
- Maintain accurate documentation of patient interactions and account updates.
Administrative Support
- Perform daily administrative tasks to support patient billing and revenue cycle operations.
- Maintain accurate patient records, billing documentation, and account information.
- Assist with data entry, document processing, and account updates.
- Coordinate with internal departments to resolve billing and administrative issues.
- Manage assigned tasks efficiently while meeting established deadlines.
- Maintain organized records and ensure confidentiality of patient information.
Claims Management
- Prepare, review, and submit insurance claims accurately and on time.
- Monitor claim status and follow up on unpaid or outstanding claims.
- Verify patient demographics, insurance information, and billing details.
- Identify billing discrepancies and make necessary corrections.
- Communicate with insurance payers to resolve claim-related issues.
- Support timely reimbursement and reduction of outstanding accounts receivable.
Denial Resolution
- Identify and inves