Resident Manager - The Emery, New York, NY

Lead Building Operations. Empower Your Team. Deliver an Exceptional Resident Experience.

Rose Associates is seeking an experienced and hands-on Resident Manager to oversee the daily operations of a multifamily residential community. This is an opportunity to take a leadership role in maintaining building performance, managing a dedicated service team, and ensuring residents enjoy a safe, comfortable, and well-maintained living environment.

The ideal candidate brings strong technical expertise, proven leadership skills, and experience managing building operations, including new construction and lease-up environments. Working closely with property management and senior leadership, the Resident Manager will oversee maintenance, building systems, vendor relationships, budgets, and compliance while driving operational efficiency and exceptional service.

The Opportunity

- Oversee daily building operations, prioritizing resident concerns and ensuring timely maintenance and service.
- Manage preventive maintenance programs, building inspections, repairs, and compliance with applicable laws and regulations.
- Coordinate contractors and vendors, obtain service quotes, negotiate contracts, and ensure work meets quality, safety, and compliance standards.
- Implement company maintenance procedures and oversee building systems to support efficient operations.
- Assist with maintenance budgets, monitor expenses and variances, identify cost-saving opportunities, and prepare reports for management.
- Respond to building emergencies, coordinate corrective action, and remain available on call 24 hours a day.
- Oversee construction and capital improvement projects while enforcing safety protocols and conducting regular inspections.
- Lead building safety training, maintain accurate records, and investigate and report accidents or incidents.
- Assess staffing needs and oversee building personnel to ensure effective coverage and performance.
- Maintain an active on-site presence, working closely with residents, staff, vendors, and visitors.
- Perform additional duties and responsibilities as business needs require.
Who We're Looking For
- At least 4 years of experience in building maintenance and staff management.
- Required experience overseeing the opening of a new-construction, lease-up property.
- Strong knowledge of building mechanical systems and the ability to identify efficient, cost-effective solutions.
- Familiarity with sustainable energy practices, grid-interactive maintenance, and modern building security technologies.
- Proficiency in Microsoft Office, Yardi, and other property management systems.
- Required licenses and certifications: Certificate of Fitness S-12, Certificate of Fitness S-13, Certificate of Fitness S-95, Certificate of Fitness P-99, EPA 608 Universal
- Strong leadership, communication, organizational, and problem-solving skills.
- Professional demeanor and the ability to work independently while collaborating with property management and senior leadership.
- Must be authorized to work in the United States.

Compensation & Benefits

$ 200,000 annual base salary, plus significant performance-based incentive compensation opportunities and a comprehensive benefits package.

Why Rose Associates?

At Rose Associates, we believe our people are our greatest asset. As we continue to grow across the Northeast, we offer opportunities to build your career, strengthen your skills, and make a lasting impact in the communities we serve. Join a team where experience, innovation, and collaboration come together to create exceptional places to live.

Founded in 1925, Rose Associates has spent a century shaping the residential real estate landscape. Today, we own, develop, and operate more than 30,000 residential units across approximately 250 properties, partnering with private owners and institutional investors throughout the Northeast.

As a woman-owned business led by CEO Amy Rose, we pride ourselves on a culture of belonging, inclusion, and professional growth. Our success is driven by the expertise of our people, our commitment to exceptional resident experiences, and our ability to continually evolve in an ever-changing industry.

For the past three years, Rose Associates has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform among its peer group.

Work Environment & Equal Employment Opportunity

This is an on-site position requiring regular movement throughout the property, supervision of building staff, interaction with residents and vendors, and hands-on oversight of building operations. Essential functions may require ascending and descending stairs, working in confined spaces, conducting inspections and maintenance repairs, and lifting or moving items weighing more than 50 pounds. The role may involve exposure to varying indoor and outdoor environmental conditions and require 24-hour emergency availability. Employees may also be required to enter occupied residential apartments and work in environments where domestic pets are present. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at [email protected].