IT Technical Administrator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Texas Rangers are hiring an IT Technical Administrator to join our team! The IT Technical Administrator is a hands-on technical role supporting Texas Rangers Baseball Club and REV Entertainment across infrastructure, identity, business applications, end-user technology, and live event operations. The position administers core Microsoft and third-party platforms, supports server and virtualization environments, provides advanced escalation support, and contributes to technology projects from assessment through implementation. Success requires strong technical judgment, disciplined documentation, excellent customer service, and the ability to prioritize operational work in a high-pressure sports and entertainment environment.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- Administer physical and virtual Windows Active Directory, Microsoft Entra ID, Certificate Services, and related core infrastructure services.
- Support Active Directory Administration in an on-premises-cloud hybrid environment.
- Administer Microsoft 365 services, including Exchange Online, OneDrive, email configuration, distribution lists, security groups, mail troubleshooting, and eDiscovery support.
- Maintain identity and access management across cloud and on-premises Active Directory and the Okta identity broker, including account provisioning, de-provisioning, access groups, and authentication-related support.
- Administer third-party SaaS domains and DNS services, and support DNS, DHCP, and IP address management functions.
- Manage and support assigned business, baseball operations, and third-party applications and coordinate with vendors for installation, upgrades, issue resolution, and ongoing support.
- Assess existing technology environments for scalability, resiliency, availability, security, supportability, and documentation gaps; recommend practical remediation priorities.
- Design, implement, and support infrastructure and application projects, including upgrades, migrations, new technology deployments, high-level bills of materials, and architectural diagrams.
- Assist with technology evaluation, procurement, vendor coordination, installation oversight, and adaptation or implementation issues.
- Create and maintain accurate infrastructure, application, process, procedure, configuration, and recovery documentation.
- Ensure compliance with IT security policies, standards, regulatory requirements, escalation procedures, confidentiality requirements, and company policies.
- Support vulnerability remediation efforts.
- Assist with incident response investigations involving identity, data, or applications.
- Implement monitoring and auditing controls across infrastructure and data platforms.
- Act as 3rd-level support and troubleshooting for business and baseball systems.
- Other duties as assigned.

REQUIRED QUALIFICATIONS:

- Associate's or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field preferred.
- Five or more years of relevant technology experience, including at least two to three years in a technical support or systems administration capacity.
- Experience supporting Windows Server, Active Directory, Microsoft 365, Exchange, and desktop operating systems in a business environment.
- Experience supporting VMware or comparable virtual infrastructure and an understanding of server hardware, storage, and networking concepts.
- Experience with identity and access administration, account lifecycle management, and security or distribution group administration.
- Working knowledge of backup, replication, disaster-recovery methods, and systems lifecycle practices.
- Working knowledge of ITIL or other IT best practice frameworks such as DevOps.
- Ability to troubleshoot complex infrastructure, application, identity, endpoint, and user-support issues using a structured approach.
- Ability to explain technical information clearly to technical and non-technical audiences.
- Ability to prioritize and execute multiple operational and project tasks in a high-pressure environment with strong attention to detail.
- Ability to work collaboratively, maintain confidentiality, and work flexible or extended hours when business or event operations require coverage.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!