Chief Operating Officer

The COO reports to the CEO of the UVA Medical Center and is responsible for optimizing the clinical operations of the Medical Center, improving UVA’s competitive position, and ensuring the Medical Center’s future strategic success.

The COO directs all aspects of clinical operations across the care continuum and is the #2 in command for the Medical Center. The COO is responsible for planning, organizing, directing, and monitoring the day-to-day operations of the organization. The COO will work collaboratively with senior leadership and members of the medical staff to oversee the operational and clinical management functions of this organization. The COO is responsible for the effective operation, administration, and evaluation of UVA Medical Center.

The COO has operational accountability for all inpatient operations including the Emergency Department, inpatient units, and perioperative spaces and has ultimate accountability for throughput and patient progression. In addition, this role oversees, all clinical ancillary services includingFacilities, Supply Chain, Patient Experience, Food & Nutrition and Environmental Services) Pharmacy, Therapies, Radiology, Labs, and Renal Services, Emergency Services, Sterile Prcoessing, operational readiness and the PMO. The role is responsible for integrating these clinical ancillary, infrastructure, and support functions to ensure operational reliability, regulatory compliance, patient flow, service quality, and readiness for the Medical Center’s continued growth.

The COO is a forward-thinking, visionary leader who provides laser focused leadership to deliver patient-centered, cost-effective and high- quality care. The COO partners and collaborates with clinical chairs, faculty, staff and leadership to drive the enterprise to the highest levels of achievement and operational effectiveness.

The COO will be a key member of the senior executive leadership team of the Medical Center, will assume an active role in the development and implementation of long-range plans, goals, and objectives for the organization. The COO will provide leadership in the development and implementation of operational and growth goals to achieve targeted objectives in quality, safety, value, service, patient experience, employee and medical staff engagement.

Specific Responsibilities:

· Committed to the successful execution of multi-year strategies and system-wide goals that improve clinical quality and safety, seize growth opportunities, enhance the patient experience, ensure value-driven and efficient use of resources, the training and development of the workforce, develop stronger alignment with the medical staff, and provide new and enhanced services that respond to community needs as well as differentiate UVA Medical Center in a competitive and dynamic regional market.

· Provide straight-forward and transparent leadership and guidance in improving operational performance, promoting real-time problem solving, while developing and deploying a results-oriented, accountable, responsive, and accessible leadership and management team.

· Provide leadership to foster a culture to attract, recruit, develop, motivate, reward and retain high caliber employees essential for organizational success. Develops people and systems to provide a talented, caring and highly competent staff committed to patient and family-centered care in alignment with UVA’s mission and values.

· Facilitate an institutional mindset for clinical innovation through business processes and performance measures. Provide leadership and guidance in the development of effective accountability systems which link individual, departmental, organizational, and system-wide priorities, goals, and objectives. In this context, help promote an organizational-wide culture which is responsive, results oriented, efficient, and accountable.

· Promote and support physician alignment activities that 1) recognize and communicate the importance of partnering with physicians, 2) actively involve medical staff in key decision-making and core program development, 3) engage physicians in defining and pursuing patient safety, quality and performance improvement initiatives, and 4) acknowledge and promptly respond to the day-to-day needs and concerns of the medical staff.

· Actively engage management team and staff to support culture and goals of providing the highest level of clinical care including meeting HCAHPS targets, CGCAHPS targets as well as identifying a physician partner(s) who will champion patient experience initiatives and research to help enhance research knowledge and application.

· Proactively anticipate and respond to changes in the economic, healthcare and regulatory environments which could impact departmental financial, service, community, regulatory and leadership development goals

· Supports achievement of organizational goals by developing programs and communications vehicles to enhance relationships with physicians and encourage physician partnerships. Demonstrate a strategic, political, and operational understanding of physician concerns and issues.

· Integrate UVA Health’s strategic plan into the operations and other areas of responsibilities to meet the goals of the health system.

· In partnership with the CEO and clinical and administrative leadership, ensure that the operational and budgetary management systems and processes are in place to meet and maintain annual organizational goals in achieving 1) exceptional clinical outcomes; 2) exceptional patient, employee, and physician satisfaction; and 3) exceptional financial outcomes (meet or exceed budget targets). Prioritizes the utilization of resources for safe and successful operations.

· Develop effective communication mechanisms with the medical staff working collaboratively with physicians and engaging them in appropriate committees and task forces within the Medical Center.

· Continually foster open and ongoing communication and flow of information amongst and between medical staff, employees, and administration.

· Ensure compliance with The Joint Commission, Center for Medicaid Services, Department of Health and Family Services, local authorities having jurisdiction, and any other regulatory bodies related to the operations of UVA Medical Center and other areas of responsibility.

· Effect the cultural and operational changes necessary to transform the healthcare system in light of UVA Health’s transition towards population-based healthcare.

· Provide leadership, direction, and education in the recruitment, ongoing assessment, mentoring, and development of a high performance, accountable, results oriented, visible, and responsive leadership team.

· In partnership with membership of the executive team, works to create a culture of leadership in which problem-solving and decision-making are collegial, decisive, action-oriented and associated with appropriate time lines and accountabilities. As well as promote and assist in ensuring a cultural of inclusion and diversity within the Medical Center operations.

· Assume a visible and contributing role in the community and as a senior leader of UVA Medical Center he/she will participate in key public relation and communication strategies which emphasizes the value and community benefit associated with the Medical Center and the System.

· Assure hospital operations are conducted with the highest standards of quality and integrity.

· Demonstrate a commitment to the communities served through appropriate community involvement.

· Facilitate the identification, development, and implementation of new programs and services.

· Contribute to the academic mission of the health system by fostering a learning environment that supports the educational and research experiences for faculty, residents, students and staff

· In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS

Education: Bachelor's degree required; Masters degree required.

Experience: 10+ years of executive operational leadership with increasing responsibility for complex acute care operations. Prior experience as a sitting COO, Deputy COO, or equivalent senior operations executive at a major AMC (or a similarly complex quaternary health system).

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The pay range for this role is $236,275.00 - $472,550.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Generous Paid Time Off
- Retirement Savings
- Long-term and Short-term Disability
- Health Saving Plans, and Flexible Spending Accounts
- Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .