Membership Support Representative (Part-Time)

EverWash is looking to add a Membership Service Representative to their team!

About the Position
EverWash is seeking reliable, customer-focused individuals to join our Membership Support team! We are hiring part-time Membership Support Representatives to help deliver exceptional service to members of our subscription-based car wash platform. Our Support team provides assistance 24 hours a day, 7 days a week, helping members manage their accounts, troubleshoot issues, and get the most out of their EverWash memberships. As a Membership Support Representative, you'll assist members through inbound phone calls, live chat, email, and text messaging. We're looking for dependable individuals who are comfortable with technology, communicate clearly, and can efficiently manage multiple tasks in a fast-paced, remote work environment. This position is ideal for someone with previous customer service experience who enjoys problem-solving, helping others, and working as part of a collaborative team.

Key Responsibilities
- Respond to member inquiries through inbound phone calls, live chat, email, and text messaging in a timely, professional, and courteous manner.
- Assist members with account management, billing questions, membership changes, app troubleshooting, and general service inquiries.
- Educate members on available self-service options and help them navigate the EverWash app. ● Efficiently navigate multiple software platforms and communication channels while maintaining accuracy and attention to detail.
- Follow established company policies, procedures, and knowledge base resources to deliver consistent and accurate support.
- Document member interactions clearly and accurately in our customer support platform.
- Communicate effectively with supervisors and remote teammates to resolve issues and escalate concerns when necessary.
- Remain informed about service updates, policy changes, and new procedures.
- Meet established expectations for attendance, responsiveness, productivity, and customer satisfaction.
Required Qualifications
- Previous customer service experience is required.
- High school diploma or equivalent.
- Availability to work weekends is required.
- Strong verbal and written communication skills.
- Comfortable using computers, web-based applications, and multiple software platforms simultaneously.
- Ability to multitask, solve problems, and maintain professionalism during challenging customer interactions.
- Strong attention to detail and ability to follow documented procedures.
- Dependable attendance, punctuality, and the ability to work independently with minimal supervision.
- Ability to work from a quiet, professional home office with access to a personal computer and reliable, high-speed wired internet.
- Ability to remain at a workstation and operate a computer throughout scheduled shifts, with reasonable accommodations as applicable.
- Employment is subject to a background check and verification of authorization to work in the United States.
Preferred Qualifications
- Previous call center or contact center experience is strongly preferred.
- Experience supporting customers through multiple channels, including phone, email, live chat, and SMS.
- Familiarity with customer relationship management (CRM) systems, ticketing platforms, or similar customer support software.
- Experience working remotely or as part of a distributed team. ● Bilingual proficiency in English and Spanish is a plus. Schedule & Compensation
Hours: Approximately 12–24 hours per week
Schedule: Part-time, with weekend availability required
Training: Paid onboarding and job-specific training provided.

As a 24/7 support operation, EverWash requires dependable coverage across a variety of shifts. Candidates must be available to work weekends and be comfortable working independently during their assigned hours.

What We Offer  
- Fully remote work environment.
- Paid training to help you become familiar with our systems, processes, and membership platform.
- Flexible part-time scheduling based on operational needs.
- Supportive team environment with accessible supervisors and established training resources.
- Opportunities to develop customer service, communication, and technical troubleshooting skills.
Apply Today If you have a passion for helping others, enjoy problem-solving, and are looking for a part-time remote customer support opportunity, we encourage you to apply.