Director of Family Support Coordination

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About The Arc of Greater New Orleans

The Arc of Greater New Orleans (ArcGNO) is a local 501(c)(3) nonprofit organization dedicated to empowering children and adults with intellectual and developmental disabilities to live meaningful, independent lives. Since 1953, ArcGNO has provided advocacy, education, and support services to individuals and families across Jefferson, Orleans, St. Bernard, Plaquemines, and St. Tammany parishes.

Our programs include family support coordination, supported living services, employment and job coaching, community integration programs, and transportation services that help individuals thrive at home, at work, and in their communities.

At ArcGNO, we believe in People First—recognizing that individuals with intellectual and developmental disabilities are defined by their strengths and abilities. Our dedicated team works every day to build a more inclusive community where everyone has the opportunity to reach their fullest potential.

Person-Centered Philosophy
ArcGNO is committed to person-centered practices that promote dignity, choice, independence, inclusion, and self-determination. All employees are expected to support and advance person-centered principles in their interactions, decision-making, and work responsibilities, regardless of position.

Ready to make a real impact in the Greater New Orleans community? Join The Arc of Greater New Orleans.

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Job Purpose

The Director of Family Support Coordination is responsible for the overall management and success of the Family Support Coordination department. The Director is responsible for oversight of audits, state and regulatory compliance, CARF accreditation processes, and the overall operation of the program. The Director serves as the lead representative for the Arc of Greater New Orleans’ Early Steps initiatives.

Essential Job Functions

- Responsible for maintaining consistency in the quality of services delivered by the Family Support Coordination (FSC) team and identifying any areas needing improvement

● Attend ArcGNO leadership meetings, stay informed of organizational developments, and coordinate communication of relevant information to the FSC department

● Complete at least eight (8) hours of agency orientation within five (5) working days of employment, eight (8) hours of training for the target population within five (5) working days of employment, and required EarlySteps Training

● Complete forty (40) hours of training annually as directed by regulatory guidelines and the supervisor

● Supervise the Assistant Director of FSC, who is responsible for the direct supervision of the FSCs

● Collaborate with the Assistant Director on FSC staffing, performance management, and personnel matters in accordance with organizational policies and procedures.

● Monitor staffing needs and work with the Assistant Director to ensure adequate FSC coverage and continuity of services

● Coordinate and lead FSC staff meetings

● Ensure that each FSC and the Assistant Director receive forty (40) hours of training annually

● Responsible for completing timely and accurate billing processes and maintaining supporting documentation

● Monitor the effectiveness of FSC supervision and quality assurance activities and ensure identified deficiencies are addressed

● Promote the development of provider resources where services are incomplete or non-existent

● Stay informed of programmatic changes and keep the Chief Clinical and Program Integrity Officer informed of significant changes and needs.

● Implement organizational goals, priorities, and directives established by executive leadership and ensure their consistent application within the FSC department

● Ensure departmental operations and staff practices comply with organizational policies and procedures

● Manage and oversee the FSC portion of CARF accreditation and resurvey processes

● Create and update the succession plan for the FSC team with guidance from Human Resources

● Monitor state licensing requirements and ensure that all deadlines are met and the renewal processes are completed

● Oversee regulatory compliance, required reporting, quality improvement activities, and corrective actions

● Perform other duties as assigned

Education and Experience Requirements

- Bachelor's degree in a Human Services related field is required; Master’s degree preferred

● Five (5) years of supervisory experience required; six (6) or more years preferred

● Two (2) years of experience providing direct recipient services or service coordination/case management

● Two (2) or more years of direct experience providing EarlySteps Family Support Coordination services preferred

● Working knowledge of EarlySteps policies, procedures, and case management requirements preferred

● Experience using EarlySteps electronic systems, including LAEIKids, EarlySteps Online, and the Service Matrix preferred

● Experience working with children with disabilities required

● Must be empathetic and understanding toward children and families

● Must be able to maintain confidentiality and use discretion as it pertains to children and families

● Must have a valid Louisiana driver’s license, reliable transportation, and auto insurance

Working Conditions and Physical Demands

- Physical Requirements Never Rarely <1% Occasionally 1-33% Frequently 34-66% Constantly 67-100%

Sit x

Stand x

Walk x

Lift/Carry 10 lbs x

Lift/Carry 20 lbs x

Lift/Carry 50 lbs x

Lift/Carry 100 lbs x

Push/Pull x

Bend x

Twist x

Crawl x

Squat x

Climb x

Kneel x

Reach x

Drive x

Fine Hand

Manipulation x

Cross Hand

Manipulation x

Disclaimer :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.

EEO Statement

The Arc of Greater New Orleans is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability-protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.