Senior Associate, SRE Ops, Site Reliability Engineering

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, numble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities

- Manage the end-to-end BAU, Change Release.
- Day-to-day monitoring, backup, deployment, and maintenance of Release Environments

- Production Monitoring and Recovery:

- Perform online services and batch job monitoring.
- Execute recovery procedures in production environments.

Application Health and Maintenance:

- Conduct regular application health checks.
- Perform scheduled maintenance activities.

Incident Management:

- Log, analyze, and resolve production incidents.

Service Requests and Batch Scheduling:

- Handle ad-hoc service requests.
- Manage ad-hoc batch job scheduling.

Business Continuity Planning (BCP):

- Participate in Business Continuity Planning activities.

Daily Operational Tasks:

- Perform daily system health checks.
- Provide pre-batch and batch support.
- Monitor End-of-Day (EOD) processes and resolve job failures.

Interface Management:

- Support all upstream and downstream interfaces.
- Ensure timely handoff to downstream teams before cut-off times.
- Forecast and escalate potential delays in processing or handoffs.

Requirements

- Minimum of 6-9 years of experience in an Application Support environment, including Business As Usual (BAU) operations, Service Improvement Projects (SIP), KPI/KRI measurement, stakeholder management, and reporting.
- Demonstrated experience in Production Support.
- Technical Proficiency: Strong proficiency in Unix Shell/Perl Scripting.
- Solid understanding and experience with Oracle SQL.

- Platform/Tool Knowledge:
- Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix.
- Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana.

- Networking:
- Basic understanding of network troubleshooting.

- Good knowledge with Linux/Unix , shell scripting , GIT , Jenkins , Enterprise Jira , Confluence
- The candidate should have infrastructure/technical background with knowledge on Open Systems platform and moderate information security knowledge
- Have good skills in working with application teams and service providers in defining deployment plan, cutover/migration strategy, and test plan.
- Candidate must speak and write well.
- Self-motivated, innovative, and proactive. Willing to learn new knowledge and explore unfamiliar domains.

Location:
Hyderabad - DTI Skyview SEZ

Job:
Technology

Schedule:
Regular

Employee Status:
Full time