About this role
We are seeking a Delivery Specialist for the General Accounting team to support financial and accounting operations for an external client within a dynamic Business Process Outsourcing (BPO) environment. This role combines accounting operations, financial analysis, and continuous process improvement. The ideal candidate is detail-oriented, customer-focused, and interested in leveraging technology, automation, and artificial intelligence to improve efficiency and process quality. As part of a BPO operation, you will collaborate with internal teams and client stakeholders to ensure the timely and accurate execution of critical accounting and financial close activities. Key Responsibilities General Accounting Operations Prepare, review, and post Journal Entries. Perform account reconciliations for balance sheet and income statement accounts. Analyze variances, outstanding items, and account activity to ensure financial accuracy and integrity. Maintain appropriate supporting documentation and audit-ready records. Month-End Close Support Participate in and support Month-End Close activities. Ensure compliance with established deadlines, service level agreements (SLAs), and client requirements. Assist in delivering accurate and timely financial data required for reporting and decision-making. Financial Analysis & Reporting Prepare financial and operational reports for various stakeholders. Analyze financial information to identify trends, risks, and opportunities for improvement. Support KPI tracking and performance reporting activities. Client Service & Case Management Provide high-quality support to an external client while maintaining strong professional relationships. Manage requests and inquiries through ticketing or case management platforms. Communicate status updates, risks, and issue resolution effectively and professionally. Process Improvement, Automation & AI Identify opportunities to streamline, standardize, and automate accounting processes. Leverage digital tools, automation solutions, and artificial intelligence technologies to improve operational efficiency and accuracy. Participate in continuous improvement and process transformation initiatives. Strong verbal and written English communication skills. Understanding of General Accounting principles and financial processes. Knowledge of journal entries, account reconciliations, and financial reporting concepts. Intermediate Microsoft Excel skills, including: Formulas and functions Pivot Tables Data validation and lookup functions Strong analytical and problem-solving abilities. Excellent organizational skills and attention to detail. Customer-focused mindset with the ability to work in a service-oriented environment. Advanced Excel skills, including: Power Query Macros Process automation tools Experience working with ERP systems such as: SAP (preferred) Contpaq Adminpaq Oracle NetSuite Other financial systems Experience using ticketing or case management platforms, such as: ServiceNow Jira Remedy Freshservice Similar tools Exposure to automation, digital transformation, or AI-driven process improvement initiatives. Una carrera en IBM Consulting se construye sobre relaciones duraderas con clientes y una estrecha colaboración a nivel global. Trabajarás con empresas líderes de múltiples industrias, ayudándolas a avanzar en sus procesos de adopción de nube híbrida e inteligencia artificial. Con el respaldo de nuestros socios estratégicos, la sólida tecnología de IBM y Red Hat, contarás con las herramientas necesarias para impulsar cambios significativos y acelerar el impacto para nuestros clientes. En IBM Consulting, la curiosidad impulsa el éxito. Se te animará a desafiar lo establecido, explorar nuevas ideas y crear soluciones innovadoras que generen resultados reales. Nuestra cultura de crecimiento y empatía se enfoca en tu desarrollo profesional a largo plazo, valorando tus habilidades y experiencias únicas. Como Especialista en Implementación de Procesos: Registro a Reporte, es responsable de gestionar y supervisar las transacciones diarias relacionadas con el proceso de mantenimiento de registros financieros. Garantiza la entrega oportuna y confiable de datos financieros, lo que permite a los clientes tomar decisiones informadas. Las principales responsabilidades incluyen: • Gestionar transacciones financieras: Supervisar y procesar transacciones diarias, incluyendo la recopilación, procesamiento y entrega de información financiera precisa. Esto implica asegurar la exactitud y completitud de los datos para respaldar la elaboración de informes financieros y la toma de decisiones. • Analizar datos financieros: Extraer y analizar datos financieros para identificar tendencias, discrepancias y áreas de mejora. Esto incluye conciliar presupuestos, realizar pronósticos y aplicar controles financieros. • Mantener registros financieros: Garantizar que los registros financieros sean precisos y estén actualizados, incluyendo la gestión de activos fijos y la elaboración de informes financieros. Esto implica mantener el cumplimiento de las normativas y estándares financieros. • Aportar información financiera: Proporcionar datos financieros oportunos y confiables para permitir la toma de decisiones informadas por parte de los clientes. Esto incluye comprender los indicadores clave de desempeño y comunicar los resultados financieros de manera efectiva. Education Bachelor’s degree in one of the following areas or related fields: Accounting Business Administration Finance International Business Economics Industrial Engineering Other business-related disciplines Mexico Enterprise Operations Professional GUADALAJARA, MX GUADALAJARA (0390) IBM de Mexico Comercializacion y Servicios Automation Business Process Outsourcing Communication Data Validation English Enterprise Resource Planning Financial Reporting Financial Systems Atlassian Jira Journal Entries Microsoft Excel Pivot Tables Process Automation ServiceNow Ticketing Accounting Detail-oriented NetSuite Oracle SAP Process Improvement Digital Transformation Financial Processes Legal Case Management Power Query