About this role
Overview
At Vista Community Clinic (VCC) , we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.
As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.
✨ For eligible employees, benefits include: ✅ Competitive compensation & benefits ✅ Medical, dental, vision✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan
Why VCC?
• 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
• A robust training & development culture to help you grow and advance your career.
• A workplace built on respect, collaboration and passion for care.
Responsibilities
Assist patients in completing eligibility and application packets for healthcare insurance enrollment or renewal.
Essential Job Functions
- Schedule appointments for patients
- Instruct patients on the documents necessary for the eligibility process, and provide an overview of available healthcare insurance options
- Assign patients a primary care provider (PCP)
- Reschedule patients who miss appointments
- Conduct follow-up and perform tracking activities to monitor patient’s insurance status; assist with re-application process
- Compile statistics and reports on the number of patients assisted, including application status, health insurance retention, healthcare utilization, and other information as needed
- Act as a liaison between the patient, healthcare insurance group, and VCC for enrollment information, and for maintenance of healthcare insurance
- Attend trainings and other meetings as required
- Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
Qualifications
Minimum Qualifications
- High school graduate or equivalent
- Certified Enrollment Counselor certification must be obtained within 60 days of hire and annually thereafter
- Valid California driver’s license and vehicle insurance; reliable transportation, to travel for meetings and/or to gather information for reporting purposes; minimum two years’ driving experience
- Bilingual English/Spanish
Preferred Qualifications
- Covered California Certified Enrollment Counselor (CEC)
Required Skills/Knowledge/Abilities
- Knowledge of community health centers, and public assistance programs, state and federal regulations and managed care systems
- Effective verbal and written skills necessary for communication, in both English and Spanish, with patients/clients, providers and other staff
- Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
- Strong interpersonal skills
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction
- Ability and willingness to meet the organization’s attendance and dress code policies
- Ability to handle confidential materials and information in a professional manner
- Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel
Pay Rate:
- $22.00 - $23.00 per hour, Depending On Experience