Employee Relations Specialist (HR)

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with C ompassion, A ccountability, R espect, E xcellence and S ervice (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!

Mission Healthcare offers competitive benefit packages designed to support the well‑being of our team.
Benefits Available to All Benefit-Eligible Employees

- 401(k) retirement savings plan

- Mileage reimbursement

- Employee Assistance Program (EAP)

- Paid vacation, sick leave, and holidays

- Tuition Reimbursement

- Relocation Assistance

Additional Benefits for Employees Regularly Scheduled 30+ Hours per Week:

- Medical, dental, and vision insurance

- Flexible Spending & Health Savings Accounts

- Disability, life, and AD&D insurance

- Pet insurance

Pay range: $100-120K, depending on experience

Schedule/Shift : Full-Time, Monday-Friday, 8am-5pm. Some overnight / out of state travel required.

The Employee Relations Specialist serves as a trusted HR partner to employees and leaders across Mission Healthcare, providing guidance and support on employee relations matters throughout the organization. This role is responsible for managing workplace concerns, conducting employee investigations, supporting performance and corrective action processes, interpreting company policies, and coaching leaders through complex employee situations. Working within a fast-paced, multi-state healthcare environment, the Employee Relations Specialist helps ensure employee matters are addressed consistently, timely, fairly, and in alignment with company policies, Mission's values, and applicable employment laws. The ideal candidate combines strong employee relations expertise with sound judgment, empathy, discretion, and the ability to balance employee experience, compliance, and business needs.

Key Responsibilities:
Employee Relations & Investigations

- Serve as a primary HR resource for employee relations concerns, including workplace conflict, conduct, performance, attendance, policy violations, and complaints.

- Conduct timely, thorough, and objective workplace investigations involving matters such as harassment, discrimination, retaliation, workplace conduct, and other policy concerns.

- Conduct and document interviews with employees, managers, and witnesses.

- Assess investigation findings and partner with HR leadership to recommend appropriate next steps.

- Prepare clear, factual, and well-organized investigation summaries and supporting documentation.

- Maintain confidentiality and professionally manage highly sensitive employee information.

Performance Management & Corrective Action

- Coach leaders on employee performance concerns, accountability, attendance, conduct, and workplace expectations.

- Guide leaders through coaching conversations, written corrective actions, performance improvement plans, and other performance management processes.

- Review corrective action documentation to ensure concerns, expectations, and required improvements are clearly and appropriately documented.

- Partner with leaders to determine appropriate and consistent corrective action based on the circumstances, company policy, prior practices, and applicable employment requirements.

- Support employee separations and other sensitive employment decisions in partnership with HR leadership.

- Promote timely intervention and documentation rather than allowing employee concerns to remain unresolved.

Leader Consultation & HR Partnership

- Serve as a trusted advisor to operational and functional leaders on employee relations matters.

- Help leaders assess employee situations objectively and determine practical, compliant solutions.

- Provide guidance on company policies, workplace expectations, employee communication, and HR best practices.

- Coach leaders on effectively delivering difficult messages, setting expectations, and documenting employee conversations.

- Build collaborative relationships with employees and leaders at all levels of the organization.

- Partner closely with HR, Talent Acquisition, Onboarding, Payroll, Compliance, Operations, and other internal teams when employee matters cross functional areas.

Policy, Compliance & Risk Management

- Interpret and consistently apply company policies and procedures.

- Maintain working knowledge of federal, state, and local employment laws applicable to the employee populations supported.

- Partner with HR leadership on higher-risk employee relations matters and escalate concerns when appropriate.

- Identify potential compliance, employee experience, or organizational risks and bring them forward proactively.

- Support updates to employee relations policies, processes, templates, and guidance as business or regulatory requirements evolve.

- Maintain organized and complete employee relations documentation in accordance with company standards.

Employee Experience & Organizational Support

- Help create a workplace environment where employees feel concerns are heard and handled professionally and consistently.

- Identify recurring employee relations trends and provide insights to HR leadership.

- Support exit interview processes and identify themes or areas of concern.

- Partner with HR leadership to develop education, tools, and resources addressing recurring employee or leader needs.

- Facilitate employee relations and performance management training for leaders as needed.

- Support HR initiatives that strengthen accountability, communication, engagement, retention, and the overall employee experience.

Knowledge, Skills & Abilities

- Strong knowledge of employee relations principles and employment practices.

- Working knowledge of federal and state employment laws.

- Strong workplace investigation and fact-finding skills.

- Ability to remain objective and exercise sound judgment in complex or emotionally sensitive situations.

- Strong written documentation skills, including investigation summaries, corrective actions, and professional employee communications.

- Ability to coach managers through challenging employee conversations.

- Strong interpersonal skills and the ability to establish credibility with employees and leaders at all levels.

- High degree of discretion and ability to maintain confidentiality.

- Strong organizational skills with the ability to manage multiple cases and competing priorities.

- Comfortable working independently while knowing when to escalate higher-risk matters.

- Ability to interpret policies and apply them consistently while considering the circumstances of each situation.

- Strong emotional intelligence, professionalism, and resilience.

- Proficiency with Microsoft Office and HR technology platforms.

Qualifications:

Required

- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and relevant experience.

- 3-5+ years of progressive Human Resources experience, with meaningful experience handling employee relations matters.

- Experience advising managers on performance management, corrective action, employee complaints, and policy interpretation.

- Experience conducting or supporting workplace investigations.

- Strong written and verbal communication skills.

Preferred

- Experience supporting employees across multiple states.

- Experience in healthcare, home health, hospice, or another highly regulated and distributed workforce environment.

- Experience supporting both field-based and corporate employee populations.

- SHRM-CP, SHRM-SCP, PHR, SPHR, or similar HR certification.

- Experience using HRIS, case management, or employee relations tracking systems.

See what Mission has to offer! Click Here. (https://drive.google.com/file/d/1SbsmcGH6O08rEoobpgFGPE7pc_P-1MyS/view?usp=sharing)

At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.

Equal Opportunity & Veteran‑Friendly Employer:
We are proud to be an equal‑opportunity employer committed to building inclusive, compassionate healthcare teams. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business need.

Veterans and military spouses are encouraged to apply. As a veteran‑friendly employer and proud participant in the We Honor Veterans Association , we recognize and value the leadership, teamwork, adaptability, and service‑driven experience military‑connected individuals bring to patient‑centered care and healthcare environments.

Accessibility Commitment:
We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

Inclusion Efforts:
We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Your Voice Matters:
Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.

Communication Consent:
By submitting an application, you acknowledge and consent to receive communications—including emails, phone calls, and text messages—from Mission Healthcare and its recruiters regarding your application and potential employment opportunities. You may opt out of text messages at any time by responding with "STOP".

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