About this role
Role Focus
- The role is centered on customer-facing technical success: understanding production questions, applying Max Production workflows, supporting adoption, and carrying work through operating use.
- The candidate should bring meaningful depth in either production and artificial-lift operations or digital, automation, data, and industrial software, with the ability and interest to learn across the other area.
- The role coordinates with specialists in software engineering, platform architecture, advanced optimization, product management, and field operations rather than requiring one person to own every discipline.
Required Qualifications
- Bachelor’s degree in engineering, computer science, information systems, energy technology, or a related technical field; equivalent relevant experience may be considered.
- Three or more years of experience in production engineering, artificial lift, customer success engineering, technical account management, industrial automation, SCADA, IIoT, SaaS implementation, or a related role.
- Meaningful depth in at least one relevant area: upstream production and artificial lift, or digital and industrial technology such as automation, data, APIs, cloud applications, or software-enabled services.
- Experience working directly with customers or internal technical stakeholders to investigate problems, explain recommendations, support implementation, or improve operating workflows.
- Strong communication, structured problem solving, sound judgment, and consistent follow-through across customers and internal teams.
Preferred Qualifications
- Experience with ESPs or other artificial-lift systems, production surveillance, well-performance analysis, nodal or IPR analysis, pump-performance evaluation, or set-point optimization.
- Experience with PLCs, VFDs, SCADA, industrial protocols, historian data, APIs, databases, cloud applications, or customer-facing analytics platforms.
- Experience with software testing, feature feedback, release communication, workflow definition, or product improvement; formal product-management experience is not required.
- Experience supporting customer adoption, technical reviews, renewals, expansion discovery, or value-realization programs.