About this role
Job Track Description:
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Has a developed proficiency of analytical or operational processes.
- Completes atypical assignments.
- Works within established procedures and practices.
- May establish the appropriate approach for new assignments.
- Acts as a resource for colleagues.
- Completes work with limited supervision.
Functional Knowledge
- Has developed skills in a range of processes, procedures, and systems.
Business Expertise
- Understanding of how teams integrate and work best together to support the achievement of company goals.
Impact
- Impacts a team, by example, through the quality service and information provided
- Uses discretion to change work procedures and practices.
Leadership
- May provide guidance and support to junior team members.
Problem Solving
- Provides solutions to atypical problems based on existing precedents or procedures.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Monitors applications and processes and applies in-depth knowledge to remediate issues.
- Reviews documented processes for accuracy relevance.
- Analyzes production issues and recommends strategy.
- Performs actions based on business/operational needs.
- Prepares system/KPI reports.
- Assists with incident management and support requests.
- Works with support teams to define root cause and replicate issues.
- Verifies environment stability.
- Performs other duties as assigned.
- Complies with all policies and standards.