Career Coach

ORGANIZATION DESCRIPTION

Founded in 1965, CPC is a social services organization that creates positive social change. We empower Asian American, immigrant, and low-income communities in New York City by ensuring they have equitable access to the resources and opportunities needed to thrive. Today, CPC is the nation's largest Asian American social services organization, and we are the trusted partner to 80,000 individuals and families striving to achieve goals in their education, family, community and career. Through all of our services, we empower New Yorkers to become agents of positive change in their own lives and in their communities. (For more information, please visit: https://www.cpc-nyc.org )

DIVISION SUMMARY

CPC Education and Career Services (ECS) provides dynamic programs and activities that bridge youth and adults with their highest educational, economic and leadership potential. ECS believes it is never too early or too late to start learning, which is why we use an asset-based approach to maximize clients current strengths. Whether in our schools, community centers, or internship sites, ECS creates equitable learning environments that promote leadership development, self-advocacy, and community building. Our programs equip clients with essential skills and experiences today so that they are empowered to take the next step tomorrow.

PROGRAM SUMMARY

CPC Workforce Development connects community members to training, career guidance, education, and employment opportunities. The department offers practical workforce preparation, one-to-one coaching, workshops, employer engagement, and referrals designed to help participants build skills and take their next career step. The Career Coach supports adults and other job seekers through individualized counseling and group learning while helping the department recruit participants and document program progress.

JOB SUMMARY

The Career Coach provides individualized career counseling and job-search support, facilitates workshops, and assists with participant recruitment and program data. The coach helps participants identify goals, strengthen employability skills, connect with relevant resources and opportunities, and remain engaged from intake through follow-up.

ESSENTIAL RESPONSIBILITIES

Under the supervision of the Director of Training and Workforce Development, the Career Coach:

- Conduct intake of conversations and career assessments to understand each participants strengths, interests, experience, barriers, and employment or education goals.

- Provide individualized career counseling, goal setting, job-search planning, and follow-up coaching; help participants prepare resumes, applications, and interview responses.

- Refer participants to appropriate training, education, supportive services, employers, and other community resources, and follow up on referrals when appropriate.

- Develop, prepare, and facilitate engaging workshops on career readiness, job search, resume writing, interviewing, workplace communication, digital job-search tools, and related topics.

- Support recruitment and outreach by responding to inquiries, making follow-up calls and emails, conducting preliminary screenings, explaining program requirements, and assisting with registration and orientations.

- Help coordinate career fairs, hiring events, employer information sessions, networking activities, and other workforce program events.

- Maintain accurate, timely, and confidential participant records, including contact notes, attendance, assessments, coaching plans, referrals, milestones, and employment or education outcomes.

- Enter and review program information in designated databases and tracking tools; prepare routine reports and assist with data quality checks and outcome documentation.

- Communicate participant progress, emerging needs, and program updates to the Director and relevant colleagues while following CPC privacy and recordkeeping procedures.

- Collaborate with CPC staff, employers, education and training partners, and community organizations to strengthen participants' access to opportunities.

- Fulfill other related duties as outlined by the Director of Training and Workforce Development.

Qualifications

Education and Experience:

- Bachelor's degree in education, social work, counseling, psychology or related fields required.

- Prior experience in a workforce development, career services, adult education, or related community-based setting required.

- Experience providing career counseling, facilitating workshops, supporting recruitment or enrollment, and maintaining participant records is strongly preferred.

- Culturally competent professional committed to providing services in a manner that is sensitive to participants cultural heritage and traditions, life experiences, sexual orientation and gender identity.

Skills and Competencies:

- Strong work ethic and demonstrated passion for working with diverse populations, especially immigrant and low-income communities.

- Excellent communication, interpersonal, time management and decision-making skills.

- Strong written, verbal, interpersonal, and group facilitation skills; ability to communicate respectfully with people from varied cultural, educational, and language backgrounds.

- Knowledge of MS office applications and virtual platform such as Zoom and Teams.

- Ability to work independently and collaboratively in a fast-paced environment, manage multiple priorities, and meet deadlines.

- Ability to maintain accurate participant records, documentation, and confidentiality.

- Fluency in Mandarin or Spanish is a plus

COMPENSATION & BENEFITS OVERVIEW

- $25.00 - $25.00 per hour; 25 hours per week with occasional evenings and weekends.

- CPC offers eligible Part-Time staff members mandatory benefits, including paid New York State sick time.

HOW TO APPLY

Interested individuals should submit their resume, along with a cover letter addressed to Fabyan Roldan, when applying online via CPCs website: https://www.cpc-nyc.org/jobs or selected online job boards. All documents should be submitted in one single file. Applicants may reach out to [email protected] with any questions or further inquiries.

CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.