Senior Billing Analyst

Role purpose

The role provides billing services to the offices of Baker McKenzie, including invoice preparation, in accordance with Firm billing policies, guidelines and standard processes. The role provides input to process improvements through the analysis of trends and identification inconsistencies and inefficiencies.

Main responsibilities

- Independently manage high-value billing accounts with accuracy and accountability.
- Review pending and aged WIP/draft bills and proactively follow up with stakeholders to ensure timely resolution.
- Handle remaining legacy billing accounts with minimal supervision. Review ancillary and non-standard billing requests, recommending improvements aligned with standard end-to-end processes. Push back on non-standard practices when necessary.
- Conduct peer quality reviews, including 100% review of outputs from new joiners to ensure accuracy and adherence to standards.
- Provide constructive feedback to less experienced staff, highlighting areas for improvement and sharing insights with supervisors or specialists.
- Participate in user acceptance testing (UAT) for new system enhancements, tools, and processes, and provide feedback to supervisors.
- Generate and interpret basic billing reports to support operational needs.
- Engage directly with stakeholders to address billing-related concerns and ensure alignment.
- Proactively identify and recommend process improvements based on past precedents and current challenges.
- Resolve moderately complex issues, including those that may fall outside of standard procedures.
- Provide training and informal coaching to new hires and other team members as needed.
- Perform other related duties and special projects as assigned.

Technical skills, qualifications and experience

- Bachelor's Degree in business administration, commerce, finance, liberal arts, or related courses
- Prior experience in a billing role
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
- Knowledge and experience of financial systems (SAP preferred but not required)
- Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
- Keen attention to details and effective organizational skills
- Excellent English communication skills (verbal and written)
- Have confidence to escalate and ask questions, especially when being asked to deviate from standard processes.
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and demands, including learning new skills when required
- Strong problem solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Flexibility to work a reasonable shifting schedule is required

Personal qualities

These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location

Know how

- Keeps across key developments in all relevant areas and demonstrates the ability to develop substantive authority in relation to the Firm's specialist fields
- Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distils a range of possibilities by thinking in a considered, prudent manner
- Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with agility of mind and capacity for analysis and synthesis

Dedication

- Driven by a strong personal sense of integrity and upholds exemplary quality standards
- Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible
- Hardworking and diligent with a keen understanding of client demands
- Demonstrates composure when dealing with difficult situations

Personal Impact

- Creates a positive impression at all times; develops relationships through collaboration and reciprocity
- Negotiates to achieve outcomes that are mutually satisfactory; shows good judgement on when to stand strong and when to compromise
- Invests in, nurtures and builds a network of productive relationships

Humanity

- Respectful to others, regardless of their position, and earns the respect of others by being transparent
- Has care and concern for others and a genuine interest in others as people
- Treats delicate or confidential issues with grace and discretion

Baker McKenzie helps clients overcome the challenges of competing in the global economy. We solve complex legal problems across borders and practice areas. Our unique culture, developed over 65 years, enables our people to understand local markets and navigate multiple jurisdictions, working together as trusted colleagues and friends to instill confidence in our clients. This is an exciting time to join us as we invest in and further develop our Professional & Business Services organisation, providing rewarding and challenging career opportunities in all of our world-class business functions.

We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfil their professional aspirations with us.

The Finance function provides the following services to the Firm:

- Supporting strategic decision-making from a financial and business perspective
- Managing cashflow, including accounts payable, credit checks, billing and collections
- Ensuring Firm-wide purchasing excellency and efficiency
- Providing financial reporting, budgets and forecasts
- Securing financing across the global Firm

You will report to

- Supervisor – Billing
- Manager – Billing

Your direct reports, if any N/A

Key relationships

- Billing teams across the Firm
- Service Center teams
- Functional Managers
- Quote-to-Cash (Q2C) Global Process Owner
- Firm leadership