About this role
Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients
Main Responsibilities:
Support Managers with client engagement ensuring all information is accurate and provided on time
Provide support and guidance for all implementations and go lives
Provide daily functional support to the teams, to support the successful delivery of payrolls
Responsible for the maintenance of the Client Solution workbook
Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
Ensure and Sign Off System Maintenance Testing
Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
Support Year End
Ability to recognize and deal appropriately with sensitive and confidential information
Proactively identify upsell opportunities
Support Management with the resolution of client escalations, along with lessons learnt
Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
STRADA Security Standards are adhered and followed
Time Recording to be completed on time and accurately
Contribute to team meetings and raise any issues immediately to your Operations Manager
Ensure you are up to date with all STRADA announcements and communications
Build good relationships with all lines of businesses where appropriate
Participates in projects and activities as needed and assigned
Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Adoption of innovation initiatives
Reduction of client escalations through knowledge transfer to both the client and payroll team
Demonstrate professionalism and act responsibly
REQUIRED EXPERIENCE
Professional /Job Experience
Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
Ability to identify and mitigate risks
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training
Essential
BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
Expert knowledge on payroll processes, practices and associated legislation
Desirable
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Payroll certifications
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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