Process Excellence & BPM Lead

About the Job

About Aligned Automation

At Aligned Automation, we live by our "Better
Together" philosophy to build a better world. As a strategic service
provider to Fortune 500 companies, we help digitize enterprise operations and
drive impactful business strategies. Our purpose goes beyond projects—we strive
to deliver meaningful, sustainable change that shapes a more optimistic and
equitable future.

Our culture is deeply rooted in
our 4Cs—Care, Courage, Curiosity,
and Collaboration—ensuring that each employee is empowered to grow,
innovate, and thrive in an inclusive workplace.

Experience: 8–15 Years

Location: Pune

Employment Type: Full-Time

Role Overview

We are looking for an experienced process excellence leader to drive
customer-facing engagements across business process management, process design,
process intelligence, and intelligent automation.

The role involves working with large enterprise customers to understand
and improve complex business processes, identify operational inefficiencies and
root causes, and translate insights into actionable process improvement,
automation, and transformation initiatives.

The candidate should bring strong BPM and process excellence expertise,
with the ability to integrate process modeling, process mining, task mining,
and automation capabilities into a cohesive, scalable delivery approach.
Awareness of GenAI and agentic AI is important to identify complementary
opportunities and work effectively with specialist AI teams.

Key Responsibilities

- Lead
end-to-end process excellence engagements, from process discovery and
assessment through solution prioritisation, implementation, and benefits
realisation.
- Drive
process modeling, documentation, design, standardisation, and optimisation
using established BPM methodologies and tools.
- Leverage
process mining and task mining to identify bottlenecks, process
deviations, inefficiencies, compliance gaps, and opportunities for
improvement.
- Translate
process intelligence into actionable roadmaps spanning process redesign,
RPA, analytics, and AI-enabled interventions.
- Establish
structured approaches for root cause analysis, defect management,
corrective actions, and continuous improvement against business and
process KPIs.
- Lead
customer discussions and workshops, align business and technology
stakeholders, and develop roadmaps, business cases, and measurable value
propositions.
- Build
and manage multidisciplinary teams, define delivery governance, establish
reusable frameworks, and scale successful solutions across business
functions.
- Own
delivery quality, stakeholder confidence, adoption, and measurable
business outcomes.
- Collaborate
with automation and AI leadership to identify where GenAI and Agentic AI
can complement traditional BPM and automation approaches.

Must-Have

- Strong
experience in BPM, process excellence, process redesign, continuous
improvement, and enterprise transformation.
- Practical
experience in process modeling and design platforms such as ARIS or
equivalent.
- Hands-on
exposure to process mining platforms such as Celonis and task
mining platforms such as Skan or equivalent.
- Good
understanding of RPA and intelligent automation, including Automation
Anywhere or comparable platforms.
- Strong
analytical and problem-solving skills, with the ability to connect
process-level findings to operational and business KPIs.
- Proven
customer-facing delivery leadership, stakeholder management, structured
communication, and team-building capability.
- Ability
to shape an integrated process excellence roadmap rather than manage
individual tool-specific projects in isolation.

Good to Have

- Experience
in high-tech, semiconductor, supply chain, customer support, sales
operations, or portfolio management processes.
- Experience
in large global enterprise environments and complex, cross-functional
business processes.
- Exposure
to GenAI, agentic AI, automated root cause analysis, and AI-driven
operational analytics.
- Experience
developing reusable process intelligence frameworks and scaling process
excellence capabilities across business units.

Ideal Candidate

A BPM and process excellence leader who can connect process design,
process intelligence, and automation to deliver measurable improvements in
enterprise operations—and lead a coordinated, outcome-led customer engagement.